Joanna Moreno
Customer Service Provider
Dallas,TX
Summary
Hardworking retail professional with a positive, upbeat nature and enthusiasm for improving the guest experience. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Sam Club
Member Services Department
Dallas, TX
08.2019 - Current
- Open and close store
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Completed training and worked effectively under high-pressure client services environments.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Maintained clean, organized and well-stocked member service area.
Cashier
El Rio Grande Latin Market
Dallas, TX
02.2018 - 06.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Irving High School
Irving, TX 09.2016 - 06.2017
Skills
Sales and marketing
Good telephone etiquette
Service recommendations
Complaint resolution
Recordkeeping strengths
Money handling abilities
Key holder experience
Timeline
Sam Club
Member Services Department
08.2019 - Current
Cashier
El Rio Grande Latin Market
02.2018 - 06.2019
High School Diploma -
Irving High School
09.2016 - 06.2017