Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hi, I’m
Joanna Morse
Newport,WA
Summary
Overview
14
years of professional experience
Work History
Walt Disney World ResortLake Buena Vista, FL
Attractions Manager
12.2021 - 07.2024
Job overview
- Maximized operational efficiency through detailed understanding of attractions and priority on safety, alongside ensuring high customer satisfaction levels.
- Organized and coordinated daily operations of attractions within the park, including scheduling staff, monitoring attendance levels and ensuring safety regulations were followed.
- Monitored financial performance of attractions and prepared detailed reports on income and expenditure.
- Collaborated with cross-functional teams including merchandise, maintenance, character attendants, custodial services, guest services and food services to ensure superior guest experiences.
- Executed job responsibilities with a constructive mindset, maintaining an outstanding attendance track record and fostering professional relationships with coworkers and customers.
Glendale Elementary School DistrictGlendale, AZ
Risk Manager
09.2017 - 01.2021
Job overview
- Developed strategies to mitigate risk and reduce potential losses.
- Identified, assessed, and reported on risk management issues.
- Conducted regular reviews of internal controls to ensure compliance with relevant regulations.
- Monitored changes in laws and regulations that could impact the organization's operations.
- Collaborated with stakeholders across departments to identify areas of risk exposure.
- Coordinated with external auditors to review financial processes for accuracy and completeness.
- Assessed operational activities for potential risks on an ongoing basis.
- Reviewed contracts and agreements for potential liabilities or exposures prior to signing.
Tolleson Union High School Dist.Tolleson, AZ
Special Projects Manager
06.2015 - 09.2017
Job overview
- Managed multiple projects simultaneously while ensuring successful completion of each individual project.
- Assigned tasks and monitored progress of team members in order to achieve desired outcomes for special projects.
- Coordinated with internal stakeholders and external vendors to ensure smooth execution of projects.
- Conducted regular status meetings with project teams to review progress, address issues, and resolve conflicts.
- Analyzed data from various sources in order to identify areas for improvement within special projects.
- Identified potential risks associated with special projects, developed mitigation strategies, and reported findings.
TEAVANAPhoenix, AZ
General Manager
01.2011 - 06.2015
Job overview
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
Education
ARIZONA STATE UNIVERSITYGlendale, AZ
Bachelor of Arts Degree in Communications
05-2014
University Overview
Certificate in Family Communication
- 2013-14 Dean's List
Skills
- Revenue Generation
- Crisis Management
- Performance Analysis
- Operational Efficiency
- Guest Relations Management
- Staff Training and Development
- Time Management
- Decision-Making
- Interpersonal Skills
- Adaptability and Flexibility
- Team Collaboration
- Conflict Resolution
- Written Communication
- Organizational Skills
- Resource Allocation
- Risk Management
- Budget Management
Accomplishments
Accomplishments
- Implemented innovative changes to worker's compensation reporting systems, including the development of a virtual platform for workers to submit cases, resulting in reducing the school district's budget by 35%.
- Engaged with 'Trust,' the district's insurance company, fostering discussions on strike logistics and relevant topics pertaining to teachers' requirements, budget allocation, financial support and student involvement in 'Teacher Strikes' from 2018-2019.
- Demonstrated strong negotiation skills by securing funds through a learning grant and entering into the $1.2M contract with a cleaning company for school disinfection.
- Ascertained the necessity of a $1M fund for purchasing PPE to enhance safety protocols amidst the pandemic. Executed necessary actions to safeguard students and personnel.
- Recognized with the prestigious 'Everyday Hero Award' in May 2018 at Glendale Elementary School District for consistently demonstrating a commitment to inclusivity and going above and beyond for others.
- Revamped facility rental pricing to increase district's annual rental income from $50,000 to $200,000 within 1 year.
- Developed marketing materials and managed brand positioning for extracurricular tax credit. Created an online donation form that resulted in $20,000 within the first year, surpassing the previous year's results.
- Awarded as #1 Salesperson at Biltmore in 2014; ranked in the Top 40 for monthly sales for the entire company.
- Generated $900,000 in annual revenue within the first year of employment, which ended close with a direct competitor.
References
References
References available upon request.Timeline
Attractions Manager
Walt Disney World Resort
12.2021 - 07.2024
Risk Manager
Glendale Elementary School District
09.2017 - 01.2021
Special Projects Manager
Tolleson Union High School Dist.
06.2015 - 09.2017
General Manager
TEAVANA
01.2011 - 06.2015
ARIZONA STATE UNIVERSITY
Bachelor of Arts Degree in Communications