JOANNA M. WRIGHT
Aberdeen,MD
Summary
Accomplished federal professional with 10 years in government service focusing on regulatory compliance, customer service, and administrative operations. Interprets policies, maintains records, prepares reports, and resolves complex issues in high-volume environments. Strong analytical and decision-making skills support effective collaboration across agencies while ensuring compliance with standards.
Overview
15
15
years of professional experience
Work History
Customer Service Tax Specialist
Office of the Chief Financial Officer (OFCO)
Washington, DC
04.2022 - Current
- Interpret and apply federal and agency tax laws, regulations, and departmental procedures to resolve complex taxpayer inquiries.
- Analyze taxpayer account records and determine appropriate corrective actions in compliance with policy requirements.
- Communicated with taxpayers, tax practitioners, and internal stakeholders to ensure clarity and resolve inquiries.
- Provided technical support for web-based tax systems, facilitating account registration and password resets.
- Maintained electronic records and documented recurring issues to inform management reporting.
Local Hire Customer Service Representative
Federal Emergency Management Agency (FEMA)
Hyattsville, MD
12.2020 - 04.2021
- Evaluated documentation for compliance with federal disaster assistance policies, ensuring accurate processing of claims.
- Communicated complex policy information to diverse populations, facilitating understanding and access to disaster assistance resources.
- Conducted eligibility assessments and telephone interviews to determine disaster assistance needs of applicants.
- Maintained accurate case files and processed audits and reimbursements.
Realty Specialist
U.S. Army Corps of Engineers
Baltimore, MD
06.2015 - 12.2018
- Prepared and reviewed lease agreements, Statements of Work, and compliance documentation to support effective property management.
- Researched and applied federal real estate regulations and policies to ensure compliance and mitigate risks.
- Conducted inspections to verify lessor compliance with contractual requirements and enhance oversight.
- Maintained electronic filing systems and prepared status reports for management.
Realty Assistant
U.S. Army Corps of Engineers
Baltimore, MD
03.2012 - 06.2015
- Assessed eligibility for federal relocation programs through thorough review of supporting documentation.
- Managed confidential records and electronic filing systems to ensure data integrity and accessibility.
- Developed and prepared solicitation packages while acting as Contracting Officer Representative (COR) to facilitate contract processes.
Contact Representative
Internal Revenue Service (IRS)
Baltimore, MD
12.2010 - 03.2012
- Reviewed taxpayer records and analyzed information to identify suitable resolutions, enhancing compliance outcomes.
- Informed taxpayers about compliance responsibilities and corrective actions, promoting adherence to federal regulations.
- Addressed inquiries on federal tax laws and compliance requirements, ensuring clarity and understanding for taxpayers.
Education
Associate of Arts - Currently Enrolled
Harford Community College
Bel Air, MD03-2026
High School Diploma -
Aberdeen High School
Aberdeen, MDFinance - 9 credits completed
University of Maryland University College
Elkridge, MDSkills
- Compliance management
- Policy analysis
- Project management
- Filing systems
- Spreadsheet management
- Database management
- Microsoft Office Suite
- SharePoint
- Web applications
Timeline
Customer Service Tax Specialist
Office of the Chief Financial Officer (OFCO)
04.2022 - Current
Local Hire Customer Service Representative
Federal Emergency Management Agency (FEMA)
12.2020 - 04.2021
Realty Specialist
U.S. Army Corps of Engineers
06.2015 - 12.2018
Realty Assistant
U.S. Army Corps of Engineers
03.2012 - 06.2015
Contact Representative
Internal Revenue Service (IRS)
12.2010 - 03.2012
Associate of Arts - Currently Enrolled
Harford Community College
High School Diploma -
Aberdeen High School
Finance - 9 credits completed
University of Maryland University College