Tasha Coachman
Marion
Summary
Dedicated customer service professional with over 7 years of experience supporting customers in healthcare, insurance, and administrative environments. Skilled in resolving customer concerns, managing high-volume workloads, processing claims, maintaining accurate records, and delivering exceptional customer experiences. Recognized for strong communication skills, professionalism, attention to detail, and the ability to build positive relationships with clients and team members.
Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Develop policies and procedures, standard work and educational materials for providers. Serve as lead resource during compliance audits.
Overview
11
11
years of professional experience
Work History
Healthcare Specialist | Customer Service Advocate | Sales Representative
Conduent
07.2018 - 09.2025
- Assisted customers with healthcare benefits, insurance inquiries, transportation scheduling, and billing concerns.
- Resolved customer issues promptly while maintaining professionalism and empathy.
- Managed high call volumes while meeting quality and performance expectations.
- Educated customers on available services, benefits, and healthcare resources.
- Maintained confidential customer information in accordance with company policies and regulations.
- Performed data entry, records management, and administrative support duties.
- Collaborated with internal departments to resolve complex customer concerns.
- Delivered exceptional customer service and maintained positive customer relationships.
Claims Specialist
05.2017 - 06.2018
- Investigated, evaluated, and processed insurance claims.
- Reviewed documentation and gathered information from customers and providers.
- Maintained accurate claim records and documentation.
- Communicated claim status updates and resolutions to customers.
- Ensured compliance with company policies and industry regulations.
Accountant
03.2015 - 05.2016
- Provided accounting and bookkeeping services for individuals and businesses.
- Prepared financial statements, budgets, reconciliations, and tax-related documents.
- Maintained confidential financial records with accuracy and attention to detail.
- Assisted clients with financial inquiries and customer support.
Education
High School Diploma -
Selma High School
Selma, Alabama01-2007
Skills
- Customer Service Excellence
- Customer Relationship Management
- Problem Solving
- Conflict Resolution
- Healthcare Insurance
- Claims Processing
- Medical Terminology
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Records Management
- Time Management
- Multitasking
- Verbal & Written Communication
- Professional Telephone Etiquette
- Team Collaboration
- Attention to Detail
- Patient confidentiality
- HIPAA regulations
- Attentiveness
- Interactive communication skills
- Healthcare analytics
- Strategic planning
- Compliance management
- Healthcare administration
- Medical assessment
- Record preparation
- Communication skills
- Clinical skills
- Sales oversight
- Vitals monitoring
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Health education
Languages
English
Full Professional
Timeline
Healthcare Specialist | Customer Service Advocate | Sales Representative
Conduent
07.2018 - 09.2025
Claims Specialist
05.2017 - 06.2018
Accountant
03.2015 - 05.2016
High School Diploma -
Selma High School