Joanna Navarro
Victoria,United States
Summary
Skillful Phlebotomy Technician with five years of experience and advanced training in therapeutic venipuncture. Focused professional successful in consistently meeting collection targets while advancing organizational mission. Comfortable operating within high-volume collection scenarios.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Afternoon School Assistant
Right At School
02.2024 - Current
- Helped with meal and snack preparation and feeding children.
- Assisted in maintaining a positive learning environment by managing classroom behavior and addressing issues promptly.
- Improved parent-teacher communication by acting as a liaison between families and school staff members.
- Supported teachers with instructional materials, setting up equipment, and organizing resources for efficient lesson delivery.
Traveling Phlebotomist
Examone
01.2022 - 07.2023
- Utilized electronic health records systems efficiently to update patient information and track specimen data accurately.
- Reduced patient wait times through effective appointment scheduling and prompt service delivery.
- Enhanced the accuracy of collected samples by strictly adhering to proper phlebotomy techniques and protocols.
Phlebotomist Technician
Citizens hospital
03.2020 - 07.2023
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Phlebotomist and Covid Tester
Your Health Lab
01.2019 - 12.2020
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
Customer Service Representative
Sprint Call Center
08.2005 - 07.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Certification For Phlebotomy - Phlebotomy
Victoria College
Victoria, TX01.2018
Skills
- Tracking Specimens
- Sharps Disposal
- Drawing Blood
- Biohazard Waste Disposal
- Sanitation and Sterilization
- Problem-Solving
- Decision Making
- Sharps Collection
Timeline
Afternoon School Assistant
Right At School
02.2024 - Current
Traveling Phlebotomist
Examone
01.2022 - 07.2023
Phlebotomist Technician
Citizens hospital
03.2020 - 07.2023
Phlebotomist and Covid Tester
Your Health Lab
01.2019 - 12.2020
Customer Service Representative
Sprint Call Center
08.2005 - 07.2007
Certification For Phlebotomy - Phlebotomy
Victoria College