JOANNA NEGRETE
Corona,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Direct Care Staff Member
BASIC OCCUPATIONAL TRAINING
Corona, CA
09.2024 - Current
- Work with consumers in a center-based classroom or community setting on a 1:3 ratio.
- Demonstrate commitment to the company’s stated mission and goals, focusing on the needs of the consumers.
- Provide instruction to consumers, following the program’s curriculum for the various departments.
- Maintain a positive and professional demeanor.
- Provide supervision, direction, motivation, support and care to the consumers, helping them to reach their goals.
- Demonstrate effective decision making skills when resolving consumer conflict.
- Ability to respond to an emergency and have the skills to handle the emergency.
- Implement behavior management and training strategies, generating innovative ideas, approaches and solutions when managing consumer behaviors.
- Carry out the goals of the IPP/ISP/IBP and maintain consumer records, successfully meeting deadlines.
- Communicate clearly and effectively with the Supervisors and Case Manager, maintaining confidentiality.
- Maintain building safety, keeping the facility orderly and meeting licensing standards.
- Any and all other tasks/duties as assigned.
- Work with developmental disabled adults.
- Provided compassionate support to individuals with disabilities, ensuring safety and well-being.
- Developed individualized care plans based on client needs and preferences.
- Monitored client behavior and reported changes to appropriate team members promptly.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
Telemarketer Sales Representative
Pacific Mortgage Group
Corona, CA
12.2021 - 01.2024
- Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered calls to help customers with their questions and concerns
- Solved issues, improved operations, and provided excellent customer service
- Generated a minimum of new leads every day.
- Had an excellent attendance record and was always on time for work
- Made average of outbound and inbound calls per day.
- Answered incoming calls from customers to provide information about products and services.
- Scheduled appointments for potential customers to meet with field sales representatives.
- Resolved customer complaints quickly and efficiently via telephone or email communication.
- Prepared weekly reports on sales activities, including number of calls made, prospects contacted.
- Worked closely with other departments to ensure all aspects of client requirements are met.
Cashier/Server
The flame broiler
Corona, Ca
02.2014 - 12.2021
- Restocked silverware, napkins, and items in restaurant environments
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Provided assistance to visitors by quickly resolving their questions and concerns
- Conducted inventory counts by adding each item in stock to the pos system and documenting the results
- Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Education
Some College (No Degree) - Vocational Nursing
California Career Institute
Garden Grove, CAHigh School Diploma -
Lee V. Pollard High School
Corona, CA05.2011
Skills
- Customer service
- Multi-Task Management
- Bilingual
- Excellent communication
- Positive learning process
- Quick learner
- Sales
- Five9
- Outlook
- Microsoft 365
- TeamViewer
- Microsoft Excel
- Follow-up calls
- Script Memorization
- Appointment Setting
- Email Communication
- Data Entry
- Outbound Calling
- Ability to communicate clearly and effectively in all situations
- Ability to perform well under pressure and respond in emergency situations
- Strong problem-solving and organizational skills
- Excellent verbal and written communication skills
Timeline
Direct Care Staff Member
BASIC OCCUPATIONAL TRAINING
09.2024 - Current
Telemarketer Sales Representative
Pacific Mortgage Group
12.2021 - 01.2024
Cashier/Server
The flame broiler
02.2014 - 12.2021
Some College (No Degree) - Vocational Nursing
California Career Institute
High School Diploma -
Lee V. Pollard High School