Joanna Neu
Austin,TX
Summary
Dynamic Account Executive with a proven track record at Hightech Rehab Solutions, excelling in client retention and new account acquisition. Adept at cultivating relationships and delivering impactful product demonstrations. Known for understanding customer needs and delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive
Hightech Rehab Solutions
Austin, Texas
01.2024 - Current
- Ensured satisfaction and retention with current client accounts while also establishing new accounts across territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Identified potential new customers through research of industry trends and competitive analysis.
- Performed product demos at conferences, meetings, hospitals, and clinics.
- Scheduled and provided training and support to account staff.
Hospitality Team Member
La Cantera Resort & Spa
San Antonio, Texas
01.2015 - 08.2024
- Delivered exceptional customer service to elevate guest experiences.
- Trained new staff on hospitality protocols and effective customer interaction techniques.
- Assisted in organizing weekly events and private parties for guests.
- Prepared and served diverse cocktails and beverages at one of the highest awarded cocktail bars in the South.
Account Manager
Hill Country Orthotics and Prosthetics
San Antonio, Texas
01.2018 - 07.2024
- Sold and delivered medical devices to veterans, providing training on proper usage.
- Collaborated with company owner to develop territory partnerships with VA Hospital in Honolulu, Hawaii.
- Executed marketing strategies for three years, boosting brand awareness and sales.
- Assisted in manufacturing prosthetic limbs and braces, enhancing product quality and efficiency.
Head Bartender
Bar 301 Leon Springs
San Antonio, Texas
01.2020 - 01.2021
- Directed operations as Head Bartender, elevating service quality and customer experience.
- Supervised a team of 12 staff members, ensuring efficient service and adherence to standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed marketing initiatives and event planning to enhance brand visibility.
Bartender and Event Coordinator
The Quarry Golf Course
San Antonio, Texas
01.2019 - 01.2020
- Assisted in planning and executing events and banquets for guests.
- Bartended at club snack shop, ensuring timely delivery of orders.
- Provided beverage service to golfers on course as cart attendant.
Education
Bachelor of Business - Marketing
University of Texas At San Antonio
San Antonio, TX05-2019
Skills
- Customer focus
- Punctuality
- Team collaboration
- Creative problem solving
- Microsoft Office Suite
- Google Workspace
- Adobe Photoshop
- Proficient in Canva
Certification
- CPR
- Food Handlers
- TABC
Hobbies and Interests
- Traveling
- Website and Graphic Design
- Reading
Volunteer Experience
- Salvation Army of Austin: Regular volunteer at warehouse and yearly participant of Angel Tree program 2015- Present
- Alpha Gamma Delta: Promoted academic excellence, practiced philanthropic giving, personally developed, and experienced the spirit of a loving sisterhood., 2016-Present
- St Edwards Outdoor Adventure Program: Participated in outdoor recreation such as camping, hiking, and kayaking. Volunteered for city-wide clean ups. 2016-2016
- San Antonio and Austin Nursing Homes: Socialized, fed, and assisted patients on a weekly basis., 2012-2023
- San Antonio Humane Society: Fed and nurtured animals seeking permanent homes, bathed animals, and cleaned kennels., 2009-2023
Timeline
Account Executive
Hightech Rehab Solutions
01.2024 - Current
Head Bartender
Bar 301 Leon Springs
01.2020 - 01.2021
Bartender and Event Coordinator
The Quarry Golf Course
01.2019 - 01.2020
Account Manager
Hill Country Orthotics and Prosthetics
01.2018 - 07.2024
Hospitality Team Member
La Cantera Resort & Spa
01.2015 - 08.2024
Bachelor of Business - Marketing
University of Texas At San Antonio