Shane Fitzgerald
Watertown
Summary
Results-driven professional with diverse experience in customer service, sales, and account management support. Proven ability to build and maintain strong client relationships, identify and resolve issues, and ensure a superior customer experience. Adept at managing customer inquiries, coordinating between teams, and handling high-volume accounts with accuracy and attention to detail. Strong communicator with a focus on delivering tailored solutions to meet customer needs.
Overview
14
14
years of professional experience
Work History
Account Executive
Benchcraft Company
Woburn, MA
09.2025 - Current
- Developed and maintained strong client relationships to drive business growth.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Analyzed market trends to identify new sales opportunities and optimize strategies.
- Managed account portfolios, ensuring timely resolution of issues and proactive communication.
- Implemented CRM tools to streamline sales processes and improve tracking of client interactions.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Account Executive
Electronic Merchant Systems
Framingham, MA
05.2025 - 09.2025
- Conducted outbound calls and in-person visits to identify and engage prospective merchants for credit card processing services.
- Presented tailored payment processing solutions to business owners, explaining features, benefits, and pricing structures.
- Assisted clients through the application and onboarding process, ensuring a smooth setup and integration of payment systems.
- Led negotiations for contract renewals, enhancing profitability and client retention rates.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Bartender Server
FIT-Z BAR AND GRILLE
Watertown, MA
03.2015 - 10.2024
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Built a strong relationship with many frequent patrons to cultivate guest loyalty.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Anticipated guest needs and provided proactive service.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Customer Service Representative and Sales
STRAUMANN GROUP
Andover, MA
01.2023 - 08.2024
- Answered customer questions regarding merchandise and pricing.
- Assisted customers promptly and politely, in person and via telephone.
- Communicated with and supported sales, marketing and administrative teams.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
Maintenance Technician
WATERTOWN HOUSING AUTHORITY
Watertown, MA
01.2020 - 08.2021
- Maintained grounds, including landscaping and picking up trash around neighborhood.
- Minor plumbing and electrical work.
- Turned vacancies over.
Rental Assistant
PRO TOOL & SUPPLY, INC.
Waltham, MA
01.2017 - 08.2019
- Handled all paperwork coming through rental department.
- Dealt with customers coming into to rent equipment.
- Worked with equipment such as bobcats, and forklifts.
Waiter
FINZ'S RESTAURANT
Salem, MA
01.2012 - 01.2017
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Sanitized tables and kitchen surfaces and followed proper cleaning methods to avoid food borne illnesses.
- Assisted guests with finding items.
Education
Bachelors - Liberal Arts and General Studies
SALEM STATE UNIVERSITY
Salem, MASkills
- Client Relations
- Problem Resolution
- Sales Support
- Time Management
- Communication
- Customer Focus
- Client relationship building
- Account management
- Relationship building and management
- CRM software expertise
Timeline
Account Executive
Benchcraft Company
09.2025 - Current
Account Executive
Electronic Merchant Systems
05.2025 - 09.2025
Customer Service Representative and Sales
STRAUMANN GROUP
01.2023 - 08.2024
Maintenance Technician
WATERTOWN HOUSING AUTHORITY
01.2020 - 08.2021
Rental Assistant
PRO TOOL & SUPPLY, INC.
01.2017 - 08.2019
Bartender Server
FIT-Z BAR AND GRILLE
03.2015 - 10.2024
Waiter
FINZ'S RESTAURANT
01.2012 - 01.2017
Bachelors - Liberal Arts and General Studies
SALEM STATE UNIVERSITY