Joanna Overgaard
Waxhaw,NC
Summary
Adept at leading pharmacy operations, I significantly enhanced patient satisfaction at Walgreens by fostering a high-quality, organized environment and mentoring junior technicians. My background includes effective communication with healthcare professionals and a proven track record in customer service, as demonstrated at Rite Aid Pharmacy. Skilled in training staff and managing inventory, I excel in fast-paced settings. Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.
Overview
19
19
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Charlotte, NC
12.2018 - Current
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Senior Certified Pharmacy Technician
Rite Aid Pharmacy
Charlotte, NC
08.2010 - 12.2018
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Certified Pharmacy Technician
CVS PHARMACY
Wadesboro, NC
06.2005 - 08.2010
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Bachelor of Science - Communications And Marketing
Wingate University
Wingate, NC2005
Skills
Certified immunizer
manages inventory
manages/orders pharmacy supplies
trains new hires
gives/receives competitor transfers
transcribes telephone prescriptions
communicates/verifies prescriptions with medical professionals
communicates with insurance for claim rejections
inputting of written or electronic prescriptions
insurance billing
customer service
navigates pharmacy communcation
Timeline
Pharmacy Operations Manager
Walgreens
12.2018 - Current
Senior Certified Pharmacy Technician
Rite Aid Pharmacy
08.2010 - 12.2018
Certified Pharmacy Technician
CVS PHARMACY
06.2005 - 08.2010
Bachelor of Science - Communications And Marketing
Wingate University