Joanna Pennebaker

• Assist veterinarians with patient examinations, diagnostic procedures, and treatment plans
• Perform venipuncture, IV catheter placement, and other critical care procedures
• Monitor anesthesia and provide surgical support, including patient preparation and recovery care
• Educate pet owners on preventative care, treatment plans, and post-operative instructions to improve client compliance and patient outcomes
• Obtain and maintain detailed patient histories for accurate medical records
• Manage inventory and ordering of medical and office supplies to maintain clinic efficiency
• Incorporate Eastern Medicine practices, including acupuncture, into patient care for holistic healing and pain management
• Administer cold laser therapy as part of rehabilitation programs to promote tissue healing and reduce inflammation

Medicine Manager (September 2021 – September 2022)

• Oversaw the operations of the outpatient veterinary clinic and shelter, ensuring efficient workflows and optimal animal care
• Managed shelter animal case management, ensuring timely medical treatment and updates to records
• Led the hiring, training, and onboarding of new team members for the clinic and shelter, strengthening the staff and enhancing overall performance
• Addressed customer service concerns, resolving issues effectively to ensure positive client experiences

Clinic Medicine Assistant Manager (March 2020 – September 2021)

• Coordinated the scheduling of medical staff and volunteers, ensuring clinic operations ran smoothly and efficiently
• Oversaw inventory management and ordering of medical supplies, ensuring the clinic remained well-stocked and organized
• Developed and implemented training programs for clinic technicians and assistants, improving team competency and overall patient care
• Mentored staff, fostering a collaborative environment and encouraging career development

Licensed Veterinary Technician (August 2013 – September 2020)

• Administered medications via oral, subcutaneous, intramuscular, and intravenous routes, ensuring proper dosages and patient safety
• Managed anesthesia for canines and felines in a high-volume facility
• Performed dental prophylaxis and radiology
• Conducted diagnostics, including radiographs, urinalysis, blood smears, ear cytology, and skin scrapes, to aid in accurate diagnoses and treatment
• Handled and restrained animals during exams and procedures, maintaining safety and minimizing stress
• Educated clients on preventative care, treatment plans, and post-operative instructions

• Assisted veterinarians in examining patients, obtaining detailed patient histories, and preparing for procedures
• Handled and restrained animals during exams, ensuring their safety and minimizing stress
• Managed animal husbandry and care, ensuring a clean and safe environment for all animals
• Provided front desk support, including answering phones, scheduling appointments, and managing client communications