Joanna Perez

1278 Adee Ave 1,NY

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

years of professional experience

Work History

Cashier /customer Service

Home Depot

The Bronx, NY

04.2021 - Current

Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with product inquiries, enhancing overall shopping experience.
Handled cash and credit transactions accurately, ensuring financial integrity.
Maintained cleanliness and organization of checkout areas to promote safety.
Resolved customer complaints swiftly, improving satisfaction ratings in-store feedback surveys.
Trained new cashiers on register operations and customer service protocols.
Collaborated with team members to streamline checkout procedures and reduce wait times.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Processed refunds and exchanges in accordance with company policy.

Cashier /costumer Service

Twin Donuts

The Bronx, NY

06.2014 - 09.2020

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced end-of-shift reports.
Provided exceptional customer service, resolving inquiries and issues promptly.
Assisted in training new cashiers on operational procedures and best practices.

Maintenance Assistant

Target

Bronx

04.2012 - 03.2013

Conducted routine maintenance tasks to ensure equipment functionality and safety compliance.
Assisted in troubleshooting and repairing mechanical issues to minimize downtime.
Maintained inventory of supplies, ensuring availability for ongoing maintenance activities.
Documented maintenance procedures and repairs for operational accuracy and record-keeping.

Education

No Degree -

The Other Roosevelt Hight School

Bronx Ny

Skills

Great costumer service

Answer questions

Solve problems

Speak Spanish and English

Languages

English and Spanish

Native or Bilingual

Timeline