Joanna Pike
Maximus
Reno,NV
17
years of professional experience
Assisted customers in resolving inquiries, complaints, and communication issues.
Supported team efforts to effectively address customer needs.
Handled escalated concerns to ensure customer satisfaction.
Work History
Internal Support (Medicare)
16 Years 10 Months- Assisted Medicare beneficiaries by providing clear information and effective solutions on each call.
- Answered calls with a friendly demeanor to guarantee positive customer service experiences for beneficiaries.
- Delivered customer service while safeguarding sensitive information in compliance with HIPAA regulations.
- Met customer service standards set by government contracts as outlined in service level agreements.
- Supported fellow representatives through collaborative call handling and skill development exercises.
- Addressed supervisor calls to resolve challenging situations with irate callers and provide comprehensive assistance.
- Guided customer service representatives in locating scripting to effectively address beneficiaries' issues.
- Mentored new customer service representatives during the onboarding process to cultivate essential skills for success on the production floor.
Education
Associate of Medical billing & coding
High school diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Dependable and responsible
Excellent communication
Critical thinking
Flexible and adaptable
Timeline
Internal Support (Medicare)
Maximus
06.2009 - 04.2026Read More
Florida Career college
Associate of Medical billing & coding
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Gaither High School
High school diploma
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