Hi, I’m
Duong Tieu My Nguyen
Tampa,United States
Summary
Dynamic customer service professional with over six years of experience in delivering exceptional support and building strong client relationships. Proven ability to multitask efficiently while maintaining a professional demeanor and empathy in high-pressure environments. Skilled in technical support, data entry, and utilizing Microsoft Office tools to enhance productivity. Committed to continuous improvement and collaboration within teams to elevate service quality and customer satisfaction.
Overview
8
years of professional experience
Work History
Molina HealthcareRemote
Medicare Customer Support
03.2025 - Current
Job overview
- Assisted customers with inquiries to improve satisfaction. Supported resolution of product-related issues. Facilitated communication between customers and service teams.
- Facilitated Medicare members' understanding of plan benefits, eligibility claims, and provider inquiries.
- Managed high-volume inbound calls in a call center environment while ensuring compliance with HIPAA standards.
- Clarified coverage copays, authorizations, and enrollment changes for patients in an accessible manner.
- Recorded all interactions meticulously within CRM systems.
- Addressed escalations and complex cases to uphold member satisfaction and ensure continuity of care.
SalelyticsTampa, United States
Licensed Loyalty Agent
02.2024 - 03.2025
Job overview
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Exhibited professionalism and empathy in customer interactions to foster positive experiences.
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided
NTRemote
Sales/ Customer Service / Data Entry
01.2018 - 10.2023
Job overview
- Assisted customers with technical support issues over the phone or online chat
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously
- Maintained cleanliness at the checkout area
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
- Assisted customers with product selection, inquiries, and order customization requests
Education
Nguyen Thi Dieu High School
High school diploma
01.2018
Skills
Teamwork and collaboration
Customer service
Time management
Problem-solving
Attention to detail
Flexible and adaptable
Multitasking
Dependable and responsible
Computer skills
Active listening
Friendly, positive attitude
Data analysis
Project management
Client relations
Organization and time management
Personal Information
Date of Birth: 10/13/00
Languages
Vietnamese
Native or Bilingual
Japanese
Professional Working
English
Full Professional
Timeline
Medicare Customer Support
Molina Healthcare
03.2025 - Current
Licensed Loyalty Agent
Salelytics
02.2024 - 03.2025
Sales/ Customer Service / Data Entry
NT
01.2018 - 10.2023
Nguyen Thi Dieu High School
High school diploma