Joanna Preston
Sterling,VA
Summary
Responsible individual with strong work ethic and love for meeting people with diverse personalities. Likable Crossing Guard with exceptional knowledge of traffic monitoring and assessing road hazards. Observant Crossing Guard. In-depth knowledge of local traffic laws and traffic signaling equipment. Stern yet friendly individual with outstanding social perceptiveness and strong eyesight.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Crossing Guard
Loudoun County Sheriff's Office
12.2023 - Current
- Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
- Enhanced community relations by courteously interacting with parents, students, and staff on a daily basis.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
Consierge
Compass Concierge
10.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Administrative Assistant
Fairfax County Government
02.2000 - 12.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Associate of Applied Science - Criminal Justice
Sanford Brown College
Tysons Corner, VA12.2011
Skills
- Safety violation identification
- Patience and Tolerance
- Dependability
- Pedestrian safety
- Vigilance and Alertness
- Roadway crossings
- Child Safety
Certification
Security Awareness Fundamentals
Additional Information
References:
Crossing Guard;
Franziska Gutierrez 703-771-5735
Tammy Kirkpatrick 703-737-8466
Compass Concierge;
La Shawn Williams 202-288-9171
Fairfax County Government;
Ursula Santi 703-324-7830
John Simmons 703-324-7112
Timeline
Crossing Guard
Loudoun County Sheriff's Office
12.2023 - Current
Consierge
Compass Concierge
10.2023 - Current
Administrative Assistant
Fairfax County Government
02.2000 - 12.2023
Associate of Applied Science - Criminal Justice
Sanford Brown College
Security Awareness Fundamentals
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