Joanna Ratcliff
Greenfield
Summary
Hardworking and passionate job seeker eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Candy Lace LLC
03.2020 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Internship Student
Home Development Mutual Fund
05.2017 - 06.2017
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Internship Student
Northwest Samar State University
11.2015 - 03.2016
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Education
Associate of Science - Medical Assisting
Southern State Community College
Hillsboro, OH08.2024
Bachelor of Science - Office Management
Northwest Samar State University
Calbayog City, Philippines04.2018
No Degree - Basic Computer And Computer Programming
Vocational Institute of Technology
Talon Dos Las Piñas City, Philippines10.2013
High School Diploma -
Costa Rica National High School
Costa Rica Almagro Samar, Philippines03.2013
Skills
- Procedure Assistance
- Data Entry
- Patient Scheduling
- Patient-Focused Care
- Medical Office Administration
- Customer Relationship Management (CRM)
- Direct Patient Care
- Companionship and Emotional Support
- First Aid
- Electronic Health Records
- Trustworthy Companion
- Adaptable
- Customer Service
- Fluent in Tagalog, Cebuano, Waray and English
- Patient Assessments
Timeline
Retail Sales Associate
Candy Lace LLC
03.2020 - 08.2022
Internship Student
Home Development Mutual Fund
05.2017 - 06.2017
Internship Student
Northwest Samar State University
11.2015 - 03.2016
Associate of Science - Medical Assisting
Southern State Community College
Bachelor of Science - Office Management
Northwest Samar State University
No Degree - Basic Computer And Computer Programming
Vocational Institute of Technology
High School Diploma -
Costa Rica National High School
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