Joanna Razo
Supreme Healthcare Inc
Canyon Country,CA
8
years of professional experience
Experienced Care Coordinator and Administrative Professional with a strong background in client support, care management, case coordination, records management, customer service, and program operations. Skilled at collaborating with multidisciplinary teams, maintaining accurate documentation, coordinating services, and supporting clients through complex systems. Bilingual in English and Spanish.
Work History
Office Assistant
1 Year 7 Months- Managed high-volume incoming calls and directed inquiries to appropriate departments.
- Maintained filing systems, records, databases, and client documentation.
- Provided customer service and front-office support for clients and visitors.
- Assisted with intake, registration paperwork, inventory tracking, and office operations.
- Coordinated supplies, equipment maintenance, and administrative support for multiple sites.
Care Coordinator
3 Years 11 Months- Coordinated care and support services for clients, ensuring timely access to medical, behavioral health, and community resources.
- Maintained accurate client records, assessments, referrals, and follow-up documentation.
- Served as a primary point of contact for clients, families, providers, and community partners.
- Monitored client progress and assisted with care plans to support positive outcomes.
- Scheduled appointments, coordinated services, and tracked referrals to ensure continuity of care.
- Advocated for clients and helped resolve barriers related to healthcare, benefits, transportation, and community services.
- Ensured compliance with organizational policies, confidentiality requirements, and documentation standards.
Education
Bachelor of Arts - Sociology
Associate of Arts - Sociology
Skills
Case management
Documentation
Patient education
Organizational skills
Patient advocacy
Customer Service
Additional Employment
- Razo Childcare | 08/2015 – 09/2018
- Payless Heating and Air Conditioning | 12/2013 – 06/2015
Timeline
Care Coordinator
Supreme Healthcare Inc
07.2022 - 06.2026Read More
Office Assistant
Los Angeles County Office of Education (El Proyecto Del Barrio)
09.2018 - 04.2020Read More
Bachelor of Arts
Bachelor of Arts from Sociology
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College of The Canyons
Associate of Arts from Sociology
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