Keyshawn Canty
New York,NY
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Office Assistant
New York State Division of Human Rights
New York, NY
02.2022 - Current
- Maintained office equipment, including photocopiers, scanners, fax machines, and personal computers, and restocked paper and office supplies to support daily operations.
- Answered phone calls, routed inquiries, and recorded messages.
- Assisted program aide and legal assistants with administrative duties to support daily operations.
- Entered new complaints into case management system.
- Processed and served legal complaints to regional offices for timely handling.
- Conducted Respondent Research to verify legal entities.
- Contacted complainants to clarify their reports.
- Sent unclear letters to complainants.
- Sent out Proposed complaints for Signatures.
- Contacted Complainant's Attorneys to verify their Appearance on a case.
- Trained incoming Office Assistants and Legal Assistants on how to conduct Respondent Research and the process of filing and serving a Complaint.
- Scheduled interviews for complainants to speak to Legal Assistants for clarification.
- Scheduled interviews for incoming candidates for the Division.
Receptionist
Regus
New York, New York
12.2021 - 02.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments with clients and team members to ensure effective time management.
- Scheduled meetings, interviews, and program appointments using shared calendars.
- Maintained front desk records, forms, and confidential participant files.
- Coordinated mail, deliveries, and office supplies for daily operations.
- Updated contact information in agency databases and tracking systems.
Receptionist
Big Brothers Big Sisters
New York, New York
12.2020 - 03.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained front desk records, forms, and confidential participant files.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Coordinated mail, deliveries, and office supplies for daily operations.
Cashier Team Lead
Old Navy
New York, USA
06.2018 - 03.2020
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Assisted customers with purchases, item location, and reward program enrollment to increase loyalty and satisfaction.
- Informed customers about promotions to drive sales.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Monitored and adjusted stock levels to align with customer demand and sales targets.
Homework Tutor
Gladys' Day Care
New York, USA
12.2014 - 07.2015
- Tutored younger students in math, reading, and writing to enhance academic performance.
- Guided Gladys' Day Care children through homework in reading, math, and writing
- Clarified homework instructions to improve student comprehension.
- Explained daily assignments using age-appropriate language and calm support
- Examined completed work for accuracy before submission. for errors before submission
Education
High School Diploma -
Urban Assembly Maker Academy
New York, NY06-2019
Psychology
Kingsborough Community College
Brooklyn , NY 08.2023 - 08.2024
Psychology
SUNY Albany
Albany, New York 08.2018 - 08.2020
Skills
- Administrative support
- Office management
- Database management
- Microsoft Office proficiency
- Time management
- Customer service excellence
- Case management
Timeline
Psychology
Kingsborough Community College
08.2023 - 08.2024
Office Assistant
New York State Division of Human Rights
02.2022 - Current
Receptionist
Regus
12.2021 - 02.2022
Receptionist
Big Brothers Big Sisters
12.2020 - 03.2021
Psychology
SUNY Albany
08.2018 - 08.2020
Cashier Team Lead
Old Navy
06.2018 - 03.2020
Homework Tutor
Gladys' Day Care
12.2014 - 07.2015
High School Diploma -
Urban Assembly Maker Academy