Joanna Rivera
Copiague,NY
Summary
Bilingual server with expertise in hospitality and a detail-oriented approach. Proven ability to foster customer loyalty and deliver exceptional dining experiences in high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Lessings Hospitality Group at the Heritage Club
Bethpage, NY
08.2025 - 05.2026
- Contributed to the 2025 Ryder Cup by serving over 1,000 people, including pro athletes and federal agents
- Maintained positive customer relations, ensuring guests received an excellent dining experience.
- Assisted in the successful execution of all catered events, from corporate events to weddings for up to 400 guests
Server
Grexicana
Farmingdale, NY
12.2023 - 08.2025
- Efficiently and consistently delegated tasks during peak hours to maintain the restaurant's reputation
- Swiftly and successfully resolved conflicts, resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
Expeditor
Katch at Venetian Shores
Lindenhurst, NY
05.2021 - 08.2024
- Served lunch and dinner to 250-400 customers per shift; over 1,000 weekly
- Committed to memory over 30 menu items and rotating specials to give customized recommendations to guests
- Mastered the point of service system (Toast and Square) to handle payments ranging from $700 to $1,000 per shift
Education
High School Diploma -
Walter G. O'Connell Copiague High School
Copiague06.2023
Skills
- Communication
- Public Speaking
- Strong work ethic
- Strategic planning
- Leadership
- Detail-Oriented
- Hospitality service expertise
- Customer service
- Guest engagement
Languages
Spanish
English
Timeline
Server
Lessings Hospitality Group at the Heritage Club
08.2025 - 05.2026
Server
Grexicana
12.2023 - 08.2025
Expeditor
Katch at Venetian Shores
05.2021 - 08.2024
High School Diploma -
Walter G. O'Connell Copiague High School