Joanna Rosado
Orlando,Florida
Summary
Hard-working professional with 7 years of experience and proven knowledge of business expertise. Thoughtful and organized multi-tasker able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Proven expert at helping in a friendly manner, my skills to successfully fill the Entertainment Escort role at Universal, having knowledge of the park both in FOH and BOH. Passionate about engaging with guests, entertainment performers, and animated characters.
Overview
9
9
years of professional experience
Work History
Park services
Universal Orlando Resort
10.2018 - Current
- Maintaining the facility by sweeping, and mopping restrooms floors, disinfecting and wiping down the facility.
- Collected and disposed of trash, recyclables, and hazardous materials following proper procedures.
- Responsible for maintaining a safe and clean environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written.
Stocking associate
Ross
01.2016 - 09.2019
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Interacted with guests in friendly and knowledgeable way.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
Education
High School Diploma -
Theodore Roosevelt High School
06.1994
Skills
- Collaborative problem resolution
- Versatile in diverse work environments
- Committed to skill development
- Professional guest relations
Languages
English - Proficient
Spanish - Proficient
Bilingual English / Spanish - Fluent Conversational
Timeline
Park services
Universal Orlando Resort
10.2018 - Current
Stocking associate
Ross
01.2016 - 09.2019
High School Diploma -
Theodore Roosevelt High School
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