Joanna Ruiz
Chino Hills,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pre Services Representative
Pomona Valley Hospital Medical Center
12.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Patient Support Specialist
Select Physical Therapy
04.2018 - 11.2021
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Answered constant flow of customer calls with minimal wait times.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CA06.2015
Skills
- Cash Reconciliation
- Handling Customer Complaints
- Attention to Detail
- Records Maintenance
- Billing Procedures
- Customer Transactions
- Call Center Operations
- Customer Support
- Credit Card Handling
Timeline
Pre Services Representative
Pomona Valley Hospital Medical Center
12.2021 - Current
Patient Support Specialist
Select Physical Therapy
04.2018 - 11.2021
High School Diploma -
Chino Hills High School