Joanna Schrag
Estes Park,CO
Summary
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Shop
Backbone Adventures
Estes Park, Colorado
05.2023 - Current
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Assisted customers in selecting proper outdoor gear and adventure equipment.
- Provided knowledge about the outdoors to enhance customer experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Performed safety orientations to small and large groups
- Performed equipment maintenance to guarantee safety and reliability for customer use.
- Assisted in training new staff on front shop operations to improve team readiness.
Assistant Manager
Jimmy John’s
Estes Park, CO
01.2021 - 12.2022
- Managed inventory levels and restocked supplies as needed.
- Coordinated daily schedules to ensure efficient shift coverage.
- Implemented quality control measures to maintain product standards.
- Streamlined food preparation processes to improve efficiency.
- Assisted in training new team members on operational procedures.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
USCI
Fort Collins, COSkills
- Safety protocols
- First aid certification
- Customer relations
- Activity planning
- Recreation management
- Organization
- Problem solving
- Team building
Certification
- CPR &AED
Timeline
Front Shop
Backbone Adventures
05.2023 - Current
Assistant Manager
Jimmy John’s
01.2021 - 12.2022
USCI