JOANNA SETTERBERG
Director of Operations, IT
Overland Park,KS
Summary
Action-Oriented/Innovative Technology Leader within Healthcare, experienced in leading technology professionals and skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Builds and retains high performance teams by hiring, developing, and motivating skilled professionals. Successful 20-year record of building positive relationships with internal and external stakeholders.
Overview
17
17
years of professional experience
Work History
Senior IT Director
Medical City Dallas & Medical City Heart & Spine
Dallas, TX
12.2021 - Current
- Responsible for management, strategy, and execution of IT infrastructure for 3 acute care facility's: Dallas (899 Beds, 59 Bed ER), Heart & Spine (63 Beds, 9 Bed ER), Green Oaks Behavioral Health Hospital (124 Beds), Outpatient Clinics (9).
- Promotes & coordinates management of compliance issues & projects
- Provides oversight & coordination of ITG capital & operating budget development across Facilities in Zone
- Coordinates all Zone resources for projects, coverage of Facilities for normal and emergency operations, and achievement of service levels
- Coordinates and supports IT aspects of facility projects (e.g., construction, new towers, new ASC's, remodel nursing units, new Free Standing Emergency Center)
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Senior IT Director
Medical City Plano & Medical City Frisco
Plano, TX
12.2019 - 12.2021
- Responsible for management, strategy, and execution of IT infrastructure for 2 acute care facility's: Plano (603 Beds, 36 Bed ER), Frisco (61 Beds, 9 Bed ER), Outpatient Clinics (5).
- Configures and implements IT initiatives to produce measurable business value.
- Incorporates technology guidelines, controls, processes and solutions to mitigate business risks.
- Manage 2 facility IT environments according to negotiated and established service level agreements and in accordance with enterprise standards and guidelines.
- Communicates regularly with customers concerning data exchange and technology integration.
Manager of Technical Services
Medical City Heart & Spine
Dallas, TX
12.2018 - 12.2019
- Strategic Partner to Medical City Heart and Spine Executive team, helping them make educated technology related decisions.
- Negotiated over 30 contracts with various vendors
- Coordinate and contribute in Construction, facility operations, training, administrative steering committee, program calls, project management, and leadership meetings
Enterprise Helpdesk Manager
BENEFITMALL INC
Dallas, TX
03.2018 - 12.2018
- Expertly manages Technology Assets and consumable replacements within half-million dollar budget and effectively forecast future year’s requirements.
- Developed streamlined task system to provide more effective workflows for both peers and management staff, and decreased SLA violation by 44%.
- Negotiated new contracts with various vendors saving $137,668.
Technical Operations Supervisor
PROVIDENCE HEALTH & SERVICES
Olympia, WA
07.2013 - 03.2016
- Oversaw implementation of new departmental goals and KPIs to monitor support team performance; improved overall SLA violations by 71%, reduced total open tickets by 64%, reduced aging tickets by 85%, and saw 22% customer feedback improvement over first twelve months of implementation.
- Oversaw opening of 2 New Clinic projects, including technology requirements analysis, milestone management and stakeholder relations.
IT Administrator
GRANITE CONSTRUCTION INC
Everett, WA
07.2012 - 07.2013
- Performed design, installation, requirement gathering, and maintenance of IT resources for acquisitions, $100 million projects and joint ventures to ensure compliance with corporate standards.
- Directed Business Unit management in determining future IT needs at locations, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
AEGIS Computer Network Technician Course Supervisor/Master Trainer
UNITED STATES NAVY
Norfolk, VA
04.1998 - 07.2007
- Course Supervisor for AEGIS Computer Network Technician, coordinated classes, developed and scheduled course instruction, managed 52 combined civilian/military instructors and students.
- Co-Authored AEGIS Computer Network Technician Personnel Qualification Standards for fleet-wide use.
Education
HCA Emerging Leaders Program -
HCA Leadership Institute
Nashville, TN2022
MBA - BUSINESS ADMINISTRATION
University of North Carolina At Chapel Hill
Chapel Hill, NCBACHELOR OF SCIENCE - INFORMATION SYSTEMS
University of Phoenix
Tempe, AZASSOCIATE - COMPUTER SYSTEMS
University of Phoenix
Tempe, AZSkills
- Culture Transformation
- Collaborative Leadership
- Strategic Vision & Planning
- Employee Coaching and Motivation
- Process Improvement
- Operational Improvement
- Vast Knowledge of Technical Software/Hardware
- Dynamic Communication
- Vendor Management
Timeline
Senior IT Director
Medical City Dallas & Medical City Heart & Spine
12.2021 - Current
Senior IT Director
Medical City Plano & Medical City Frisco
12.2019 - 12.2021
Manager of Technical Services
Medical City Heart & Spine
12.2018 - 12.2019
Enterprise Helpdesk Manager
BENEFITMALL INC
03.2018 - 12.2018
Technical Operations Supervisor
PROVIDENCE HEALTH & SERVICES
07.2013 - 03.2016
IT Administrator
GRANITE CONSTRUCTION INC
07.2012 - 07.2013
AEGIS Computer Network Technician Course Supervisor/Master Trainer
UNITED STATES NAVY
04.1998 - 07.2007
HCA Emerging Leaders Program -
HCA Leadership Institute
MBA - BUSINESS ADMINISTRATION
University of North Carolina At Chapel Hill
BACHELOR OF SCIENCE - INFORMATION SYSTEMS
University of Phoenix
ASSOCIATE - COMPUTER SYSTEMS
University of Phoenix
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