Joanna Slaton
Mandeville,USA
Summary
Experienced human services leader specializing in case management, program administration, and social services operations. Proven ability to manage complex caseloads, direct multi-site programs, streamline processes, and elevate service outcomes through data-driven decision-making and strong organizational leadership. Authorized to work in the US for any employer.
Overview
1
1
Certification
7
7
years of professional experience
Work History
CLS Quality Assurance/ Qualified Development
Volunteers of America Southeast Louisiana Inc
New Orleans, LA
11.2025 - Current
- Developed and implemented quality assessments ensuring effective service delivery. Completed evaluations and follow-ups in a timely manner while overseeing management of consumer fund accounts.
- Collected and aggregated quarterly data for outcome management reports across community homes. Conducted on-site quality assurance reviews in each ICF home to evaluate program effectiveness, safety, cleanliness, staff performance, and consumer satisfaction.
- Monitor compliance with residents’ Individual Program Plans (IPPs), Behavior Support Plans, and Health Care Plans.
- Monitored compliance with residents’ Individual Program Plans (IPPs), Behavior Support Plans, and Health Care Plans to uphold regulatory standards.
Social Services Director
Heritage Manor of Mandeville/ Forest Manor
Mandeville, LA
09.2022 - 09.2025
- Established and strengthened partnerships with community agencies and healthcare providers to enhance service delivery and resource access for clients.
- Identifies and evaluates personal, emotional, and psychological needs of the resident.
- Established and strengthened partnerships with community agencies and healthcare providers.
- Responsible for patient assessments, care planning, and overseeing complex case management operations for diverse client populations.
- Resolved escalated issues from operations, coordinating effectively with other departments to ensure seamless service provision.
Lead Health Navigator/ Case Manager
Volunteers of America
Mandeville, LA
12.2019 - 09.2022
- Developed and implemented individual service plans to ensure individuals received tailored, quality services.
- Completed documentation according to SAMHSA and regulatory agencies/funding sources.
- Managed cases for individuals in the Ryan White program for the Ryan White program, work includes case management services for the HIV/AIDS services program. Individuals who qualify receive care coordination, medication, housing, utility, food, dental, and transportation assistance.
- Facilitated meetings and led formal peer support groups to promote empowerment, recovery, and self-advocacy.
Support Specialist Supervisor
Behavioral Services of Louisiana, LLC
Slidell, LA
01.2021 - 12.2021
- Provided direct oversight to support specialists, completed weekly quality assurance measures. Confirmed that Parent Support and Youth Support Specialists were producing effective documentation of all meetings with families and maintaining open communication with the wraparound agencies.
- Duties included interviewing, hiring, and training new staff, to confirm treatment goals and interventions from the plan of care and ensure they were correctly implemented.
- Facilitated monthly staff meetings and supervisions with support specialists, overseeing interviews, onboarding, and training for new hires.
Education
Human Services (M.S.) - Social and Community Services
Capella University
Criminal Justice (B.S.) -
University of Phoenix
Skills
- Case management
- Patient confidentiality
- Mental health experience
- Electronic health records (EHR) management
- Staff performance evaluation
- Healthcare management
- Quality assessment tools
- Data analysis techniques
- Mental health experience
- Conducting interviews
- Long term care experience
- Care coordination services
- Long-term care
- Interviewing
- Healthcare collaboration
- Computer operation
Certification
- CPR Certification
- Basic First Aid certificate
- Driver's License
Additional Information
- Authorized to work in the US for any employer
- Navy Veteran 6 years
- Microsoft Office: Advanced
- CPR/BLS: Advanced
- Typing -50 wpm: Advanced
- MoCA Certification
Timeline
CLS Quality Assurance/ Qualified Development
Volunteers of America Southeast Louisiana Inc
11.2025 - Current
Social Services Director
Heritage Manor of Mandeville/ Forest Manor
09.2022 - 09.2025
Support Specialist Supervisor
Behavioral Services of Louisiana, LLC
01.2021 - 12.2021
Lead Health Navigator/ Case Manager
Volunteers of America
12.2019 - 09.2022
Human Services (M.S.) - Social and Community Services
Capella University
Criminal Justice (B.S.) -
University of Phoenix