Joanna Smit
Amsterdam
Summary
Accomplished IT Support Specialist with experience at Acme, adept in user credential management and application support. Excelled in managing high call volumes and resolving technical issues, enhancing service efficiency by 20%. Proficient in SQL and Python, with strong analytical skills to generate performance reports and identify trends. Skilled in network and hardware diagnostics.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Acme
01.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Information Technology
Leiden University
Amsterdam, NL04-2021
Skills
- User credential management
- Application support
- Hardware diagnostics
- Service support
- SQL
- Python
- Network diagnostics
- Desktop support
Certification
- CSSP Training - November 2024
Languages
Arabic
Native or Bilingual
Dutch
Native or Bilingual
English
Professional Working
Timeline
IT Support Specialist
Acme
01.2023 - Current
Bachelor of Science - Information Technology
Leiden University
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