Joanna Smith
Fontana,CA
Summary
Guaranteed to contribute strongly within a customer service role requiring enthusiasm,charismatic communications skills, and an exemplary work ethic. Communications: Convey information persuasively both orally and in writing. Facility for building positive relationships with others with humor,helpfulness, and cultural sensitivity. Teamwork: Able to apply lessons learned to motivate and support all teams members in assigned tasks and projects.
Overview
28
28
years of professional experience
Work History
FC Associate I
Amazon
Fontana
08.2021 - Current
- Used handheld scanners to key in data for packages.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
TRUST & FUND OPS ASSOC II
Ultimate Kronos Group
Santa Ana, CA
12.2011 - 03.2023
- Process cash collections in a timely manner in accordance with payments due dates.
- Apply funds for incoming wire transactions.
- Partners with internal teams within the Trust organization to resolve any funding matters.
- Performs a variety of operational tasks from moderate to complex processes.
- Assist with training and knowledge transfer for new and existing Trust & Funding Ops Associates.
- Work independently and/or collaborates to resolve request/escalations.
WAGE GARNISHMENT REPRESENTATIVE
Ultimate Software Group Inc.
Santa Ana, CA
12.2011 - 07.2013
- Provided customer support to employees by answering garnishment-related inquiries.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishment
- Entered and tracked payroll deductions and processing of garnishments.
- Established positive relationships with customers through effective communication techniques.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
IMPLEMENTATION SPECIALIST II
ADP- Automated Data Processing
Buena Park, CA
06.1996 - 04.2007
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Tested various scenarios to ensure accuracy of data entry into the system.
- Established communication protocols with customers related to implementation timeline expectations.
- Delivered exceptionally high level of professionalism and support to each client upholding company's commitment to service.
- Explained complex technology issues in basic, understandable terms to clients.
Education
High School Diploma -
Bassett Senior High School
La Puente, CA06-1986
Associate of Science - Business Management
Trevecca Nazarene University
Nashville, TNBachelor of Arts - Criminal Justice
Howard University
Washington, DCSkills
- Workplace organization
- Barcode scanning
- Loading and unloading
- Status Updates
- Interoffice Correspondence
- Issue Resolution
- Microsoft Word
- Excel
- Pivot Reports
- Data Entry
- Ultipro
- Documentation and Reporting
- Analytical Thinking
- Discrepancies Resolution
- Goal Setting and Prioritization
- Self Motivation
- Motivated Team Player
- Adaptability and Flexibility
Timeline
FC Associate I
Amazon
08.2021 - Current
TRUST & FUND OPS ASSOC II
Ultimate Kronos Group
12.2011 - 03.2023
WAGE GARNISHMENT REPRESENTATIVE
Ultimate Software Group Inc.
12.2011 - 07.2013
IMPLEMENTATION SPECIALIST II
ADP- Automated Data Processing
06.1996 - 04.2007
High School Diploma -
Bassett Senior High School
Associate of Science - Business Management
Trevecca Nazarene University
Bachelor of Arts - Criminal Justice
Howard University