Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Joanna Solorzano

Sacramento,Ca

Summary

Bilingual professional with strong customer service and data entry skills. Proven ability to manage front office operations and support patients effectively. Dynamic Dental Billing Coordinator with extensive experience in front office management and team leadership. Skilled in problem solving, communication, and ensuring timely billing processes. Committed to enhancing patient care and operational efficiency. Detail-oriented professional with a robust background in dental administration and billing. Known for effective communication, data entry precision, and proactive problem solving. Ready to leverage expertise to optimize patient support and billing operations. Goal-driven professional with proven skill in audit supporting, invoicing and payment processing. Focused on compliance with osha, hipaa and other regulations that affect business operations.

Overview

23
23
years of professional experience

Work History

Dental Billing Coordinator/ Assistant Manager

Crown Dentistry
Natomas, Ca
09.2019 - Current
  • Calling all dental Insurances verifying patient coverage making sure all payments are received in a timely matter inputting all money transaction into our dental system with Dentrix G4 and G5, Helping patients with past and current accounts.
  • Following up with dental Insurance Companies regarding claims.
  • Answering multi phones lines, Making appointments as well as presenting patient with their treatment plans and payment options.
  • Managing front office staff putting weekly goal plans.

Dental Receptionist

Freeport Family Dentistry
Sacramento, Ca
03.2008 - 08.2015
  • Assisted clients with new patient registration forms, checking patients in, answering multi-line phones, Appointment scheduling, verifying insurance eligibility and benefits for all clients, entering new patient’s demographics in our dental system as well as making treatment plans.
  • Billing all dental insurances companies with EZ dental.

Certified Applicant Assistant

Cover the Kids
Sacramento, Ca
12.2005 - 12.2007
  • Assisted low-income families in getting health insurance for their children.
  • Provided families with full assistance during their application process.
  • Data entry, appointment scheduling, customer service, filing and attended monthly meetings.

Sales Rep. / Cashier

Goodwill Industries & Ross Depart. Store
Sacramento
12.2003 - 12.2005
  • Operated cash register, customer service, utilized hand scanner, wrapped and bagged merchandise, cleaned shelves and counters, stocked shelves.
  • Set up advertising displays and arranged merchandise.

Youth Organizer/Office Assistant

Sacramento Area Congregations Together
Sacramento
12.2002 - 12.2003
  • Assisted youth in low-income neighborhoods by identifying and addressing issues affecting their success at school.
  • Worked in the office providing administrative services including answering multi-line phone, utilized computer system, and performed data entry, file copied various types of forms / documents.

Education

High School Diploma -

John F Kennedy High
Sacramento, CA
06-2004

Skills

  • Bilingual
  • Spanish Communication Skills
  • Problem Solving
  • Computer Literate
  • WORD
  • EXCEL
  • File Inventory Control
  • Alpha Inventory Control
  • Numerical Inventory Control
  • Customer Service
  • Data Entry
  • Data Collection
  • Accounts
  • Multi-Line Phones
  • Supervise
  • Training
  • 10 Key
  • 60 WPM
  • EZ Dental
  • EagleSoft
  • Dentrix 4
  • Dentrix G5
  • Softdent
  • Practice Web Software
  • Insurances
  • Accounts Collections
  • Patients Coordination
  • HIPAA
  • CPR Certified
  • Insurance verification
  • Claims processing
  • Dental software
  • Payment processing
  • Account management
  • Customer relationship management

References

Available upon request

Languages

Spanish
Full Professional

Timeline

Dental Billing Coordinator/ Assistant Manager

Crown Dentistry
09.2019 - Current

Dental Receptionist

Freeport Family Dentistry
03.2008 - 08.2015

Certified Applicant Assistant

Cover the Kids
12.2005 - 12.2007

Sales Rep. / Cashier

Goodwill Industries & Ross Depart. Store
12.2003 - 12.2005

Youth Organizer/Office Assistant

Sacramento Area Congregations Together
12.2002 - 12.2003

High School Diploma -

John F Kennedy High

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Joanna Solorzano