Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daisy Hernandez

South Houston,TX

Summary

Experienced in both assisting and front positions. Have been cross trained in the dental field. Proven track record of improving workflow efficiency, optimizing patient scheduling, and ensuring regulatory compliance. Skilled in managing administrative staff, coordinating with dental professionals, handling billing and insurance claims, and maintaining high standards of patient care and satisfaction. Proficient in dental office software such as Dentrix. Fostering a positive, team-oriented environment while effectively managing budgets, inventory, and vendor relations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Dental Treatment Coordinator , Manager

Jefferson Dental
08.2024 - Current
  • Coordinated patient schedules and treatment plans to optimize workflow and enhance patient experience.
  • Managed insurance verification processes, ensuring accurate coverage information for seamless treatment.
  • Educated patients on dental procedures and financial options, fostering informed decision-making.
  • Streamlined communication between dental team members, improving collaboration and efficiency.

Lead Dental Assistant

Jefferson Dental & Orthodontics
11.2021 - 08.2024
  • Controls the flow of the office and passes patients back
  • Tells the assistants, doctors, and hygienists where to go and what to do.
  • In charge of training the new dental assistants
  • Sterilize instruments
  • Proficient at taking full mouth series and panorex radiograph.
  • ITero Scanning
  • Cord packing and making temporary crowns
  • Knowledge on Dentrix and Overjet application
  • Can translate dental terms in Spanish
  • Maintain a friendly and clean environment for patients and their families
  • Four hand assisting
  • In charge of supplies for the entire office

Head Cashier

Dillards
01.2021 - 11.2021
  • Oversaw financial operations of over 100 registers.

Customer Service Representative

TX
10.2020 - 11.2021
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • In charge of high amount of money.
  • Support with selling associates with returns and refunds
  • Transferring calls
  • Attend customers with quality service with curbside and in store pickup.
  • In charge of online orders and boxing to ship them out
  • Gift wrapping
  • Ring customers to check out
  • Made daily reminders and announcements

Substitute Teacher

Pasadena ISD
01.2021 - 05.2021
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Engaged students in discussions to promote interest and drive learning.

Education

Associate of Science - Life Science

San Jacinto Community College
Pasadena, TX

High School Diploma - undefined

South Houston High School
Houston, TX
05.2018

Skills

    fast learner

  • Customer service
  • Retail sales
  • Bilingual

Certification

  • Infection Control/OSHA/HIPPA/FW Present
  • CPR May 2022 to May 2024
  • Dentrix knowledge

Languages

Spanish - Fluent
English - Fluent

Timeline

Lead Dental Treatment Coordinator , Manager

Jefferson Dental
08.2024 - Current

Lead Dental Assistant

Jefferson Dental & Orthodontics
11.2021 - 08.2024

Head Cashier

Dillards
01.2021 - 11.2021

Substitute Teacher

Pasadena ISD
01.2021 - 05.2021

Customer Service Representative

TX
10.2020 - 11.2021

Associate of Science - Life Science

San Jacinto Community College

High School Diploma - undefined

South Houston High School

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Daisy Hernandez