Joanna Sosa
Riverside,CA
Summary
Organized, dependable, and reliable candidate with diverse roles of customer service and successful at managing multiple priorities, experience in tackling challenges and applying conflict resolution to achieve positive outcomes.
Overview
13
13
years of professional experience
Work History
Lead Toddler Teacher
University Of Riverside
Riverside, CA
10.2021 - Current
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Lead Infant Teacher
Family Service Association
Riverside, United States
03.2017 - 10.2021
- Creating and implementing an infant/ toddler curriculum.
Conducting DRDP, ASQ, conferences, and individual portfolios for all children. - Keeping a safe and secure environment for all children and co-teachers.
- Supervise and evaluate staff performance.
- Open and close the center when necessary.
- Conduct orientations and intakes with new parents.
- Assist center director and assistant director with any task assigned.
- Attend community functions to promote FSA services.
- Observed children to identify their individual needs for additional support and develop strategies to support the children.
Lead Client Service Professional/Tax Professional
Leivas Tax Wealth Management/ H & R Block
Riverside, CA
12.2012 - 04.2017
- Scheduled client appointments for services with tax professionals.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Responded to customer questions via phone, email and in-person.
- Manage cash and credit card flow.
- Manage front office service flow.
- Train new staff
- Assist office manager when needed with assigned tasks.
- Open and close office.
- Tax professional and payroll agent.
Lead Infant Teacher/ Assistant Director
KinderCare Learning Centers
Moreno Valley, CA
08.2015 - 03.2017
- Enrolled children into the center.
- Organized children’s files, and keeping their files up to date.
- Billed parents and subsidy agencies.
- Answering phones, and parents questions.
- Managing center and employee schedules.
- Conducted tours and follow-up calls.
- Took roles of the lead teacher, cook, or bus driver when needed.
- Redirected children to encourage safe, positive behaviors.
- Monitored children's play activities to verify safety and wellness.
- Supported children's emotional and social development with one-on-one attention.
- Maintained a neat environment by organizing toy bins and bookshelves.
Server
The Old Spaghetti Factory International Inc.
Redlands, CA
05.2013 - 08.2015
- Attend guest and host guest, server duties such as taking orders, customer service, train new servers.
- Successfully solved customer conflict and problems when mistakes were made with orders and payments.
- Handling money transactions, running a cash register and using point-of-service (POS) order input software to take and communicate customer orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Science - Child And Adolescent Development
University of La Verne
La Verne, CA05.2022
Bachelor of Arts - Psychology And Human Development
California State University - San Bernardino
San Bernardino, CA06.2015
Skills
- Document Organization
- Administrative Support
- Customer Support
- Customer Inquiries
- Accounts Payable and Accounts Receivable
- Safety Monitoring and Management
- Progress Reporting
- Progress Tracking and Reporting
- Customer Service
- Experience with Diverse Student Populations
- Bilingual in Spanish and English
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Toddler Teacher
University Of Riverside
10.2021 - Current
Lead Infant Teacher
Family Service Association
03.2017 - 10.2021
Lead Infant Teacher/ Assistant Director
KinderCare Learning Centers
08.2015 - 03.2017
Server
The Old Spaghetti Factory International Inc.
05.2013 - 08.2015
Lead Client Service Professional/Tax Professional
Leivas Tax Wealth Management/ H & R Block
12.2012 - 04.2017
Master of Science - Child And Adolescent Development
University of La Verne
Bachelor of Arts - Psychology And Human Development
California State University - San Bernardino
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