Open To Work
Joanna Sparks
Sea Island Residential LLC
Summerville,USA
Work Preference
Desired Job Title
Administrative Coordinator/Personal AssistantCustomer Experience ManagerManager/Customer ExperienceTrainerArea SupervisorWork Type
Full TimeContract WorkConsultingLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementSummary
Experienced Customer Experience Expert with a proven track record of driving customer satisfaction and loyalty. Skilled in implementing strategies to improve customer interaction and increase retention rates. Passionate about delivering exceptional service. Highly experienced and results-driven customer service professional with a history of exceeding customer expectations. Skilled in handling diverse customer inquiries and resolving issues efficiently to ensure satisfaction, repeating and loyal business.
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
2
Languages
22
years of professional experience
Work History
Administrative Coordinator/Personal Assistant
3 Years 1 Month- Coordinated administrative operations to enhance workflow
- Streamlined document management processes for improved accessibility.
- Assisted in onboarding new employees, ensuring smooth integration.
- First contact for potential clients delivering competent information and forming a sense of trust from the start
- Mastered requirements for multiple jurisdictions to ensure permitting moved seamlessly
- Scheduled appointments, meetings, and shifts for multiple staff members while resolving scheduling conflicts.
- Worked closely with State programs to communicate to new clients on potential eligibility.
- Anticipated the owner's needs and proactovely managed priorities ti ensure seamless daily operations.
Customer Experience Manager
1 Year 9 Months- Created strategies to improve customer satisfaction and retention by focusing on product quality, delivery speed, and customer service responsiveness.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Monitored customer service performance metrics and generated reports for senior management to inform strategic decisions.
- Provided training and guidance to team members on best practices for customer service and communication.
- Collaborated with marketing and sales teams to develop and implement customer engagement strategies.
- Identified and proposed improvements in customer service, marketing, communication, and IT to enhance overall customer experience.
- Analyzed customer feedback data to pinpoint specific areas for enhancement in customer service processes.
- Ensured prompt resolution of customers’ inquiries via phone, email or chat support channels.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Manager/Customer Experience
1 Year 8 Months- Managed inventory levels for the bar to ensure product availability.
- Establish relationships with vendors, sales reps and local breweries to always stay current and cater to guests’ expectations.
- Building relationships with regular customers so they feel welcomed. From the moment they walk in the door till they leave.
- Train and communicate with fellow bartenders on inventory, recipes and expectations of service.
- Build relationships with regular customers so they feel welcomed. From the moment they walk in the door till they leave.
- Coordinate with the owner on all training for new employees and staff building.
Trainer
3 Years 7 Months- Facilitated training for servers on menu items and preparation methods to enhance service quality.
- Organized and motivated new servers to ensure customers have an exceptional dining experience.
- Supported servers in learning and memorizing menu items and preparation methods.
- Coordinated and inspired new servers to deliver exceptional dining experiences for customers.
- Showed high adaptability to changing situations to maintain smooth operations. in extreme situations in both the airport and business resort.
Area Supervisor
1 Year 3 Months- Led team to deliver exceptional customer service, enhancing guests' vacation experiences.
- Managed inventory by placing and receiving orders, ensuring guests had all necessary items readily available.
- Executed daily amenities for VIP guests, coordinating decor and presentation for timely delivery to guest rooms.
- Supervised team members to ensure effective collaboration and high performance.
- Inventory control by placing/receiving orders to ensure guests have everything they need at their disposal.
Corporate Trainer
10 Years 3 Months- Developed and delivered engaging training programs tailored for diverse audiences, enhancing participant engagement and retention.
- Conducted needs assessments and evaluated training effectiveness, aligning programs with learner needs to achieve meaningful outcomes.
- Facilitated team-building exercises that fostered collaboration and improved communication, strengthening interdepartmental relationships.
- Fostered relationships with guests to ensure repeat business.
- Led by example by adhering to corporate standards.
- Created floor and side work plans to assist management in duty placement with staff.
Education
Medical Billing and Coding - Medical Administration
- Remained top of class while working Full Time.
- Acquired medical terminology knowledge.
- Participated successfully in computer/scheduling training.
Skills
Administrative management
Customer Relationship Management (CRM)
Records management
Recordkeeping
Data management
Email management
Client communication
Client relations
Customer service
Event coordination
Schedule coordination
Scheduling appointments
Meeting arrangements
Meeting coordination
Project Support
Scheduling efficiency
Task prioritization
Detail orientation
Organization
Team collaboration
Interpersonal communication skills
Communication
Team collaboration
Problem-solving
Prioritization
Etiquette skills
Office administration
Team collaboration
Office administration
Accomplishments
- Client Relations: - Multiple positive reviews from clients on delivery of service. Secured new accounts by providing positive interactions and follow-up .
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
LANGUAGES
French | Advanced
Diploma in French
Timeline
Administrative Coordinator/Personal Assistant
Sea Island Residential LLC
07.2023 - Current
Customer Experience Manager
Battle Bars LLC
06.2022 - 03.2024
Manager/Customer Experience
Codfather
07.2021 - 03.2023
Trainer
Delaware North
08.2016 - 03.2020
Area Supervisor
Wild Dunes Resort
05.2015 - 08.2016
Corporate Trainer
Buffalo Wild Wings
02.2005 - 05.2015
Centura College
Medical Billing and Coding from Medical Administration