Joanna Tellez
Gypsum,CO
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Vail Health
03.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in timely manner.
Front Desk
Sheraton Mountain Vista Villas
07.2022 - 03.2024
- Their main duties include distributing room keys, verifying customers' hotel registration information and calculating guests' room payments and other additional costs made during their stay.
- Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
Child Care Provider
Rocky Mountain School Of Discovery
05.2022 - 08.2022
- Supervise and monitor safety of children, prepare and organize mealtimes and snacks for children, help children keep good hygiene, change diapers of infants and toddlers, organize activities or implement curriculum that allows children to learn about world and explore their interests.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Front Desk
Action Jackson Auto Shop
06.2021 - 08.2021
- Responsible for customer satisfaction, accurate and friendly transactions, have attention to detail, clean shop when necessary, other duties as assigned.
- Maintained organized, welcoming lobby area to create a positive first impression for visitors.
Barista, Cashier
Color Coffee Roasters
11.2020 - 04.2021
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Maintained clean and organized workspace for optimal productivity and safety.
Education
Bachelor of Arts - Human Services
Colorado Mountain College
Edwards, Colorado05.2025
High schools Diploma -
Eagle Valley School
Gypsum, Colorado05.2022
Skills
- Bilingual: Spanish/English, Speaking, Reading, Writing
- Strong work ethic and sense of responsibility
- Leadership and teamwork skills
- Adaptive with new things/critical thinking
- Registration and Admissions
- Caring and Empathetic
- Phone and Email Etiquette
- Multitasking and Organization
Volunteer Experience
- Halloween Decorating, 10/01/21, Decorated Halloween bags for kids from the Gypsum community.
- Soccer Manager Spring Season, 03/01/21, Responsible for having equipment ready, creating fundraisers, updating social media, filling in for absent team members, and handling any issues.
- Youth Power Soccer Coach, Summer's 2019-2022, Responsible for taking charge of kids, being able to demonstrate new skills and abilities, Teach all aspects of the game of soccer through fundamentals of offense and defense in daily practice sessions
Certification
CNA- Certification
Timeline
Patient Access Representative
Vail Health
03.2024 - Current
Front Desk
Sheraton Mountain Vista Villas
07.2022 - 03.2024
Child Care Provider
Rocky Mountain School Of Discovery
05.2022 - 08.2022
Front Desk
Action Jackson Auto Shop
06.2021 - 08.2021
Barista, Cashier
Color Coffee Roasters
11.2020 - 04.2021
Bachelor of Arts - Human Services
Colorado Mountain College
High schools Diploma -
Eagle Valley School