Joanna Tschoepe
College Station,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Asst. Manager
O'Reilly Auto Parts
01.2013 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Asst. Manager
NAPA Auto Parts - Genuine Parts
01.2013 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
Education
No Degree -
Channelview High School
Channelview, TX05.1985
Skills
- Computer Skills
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- MS Office
gardening
I love to be outdoors. Planting and pulling weeds is very calming to me. And I get to spend time with my animals.
Timeline
Asst. Manager
O'Reilly Auto Parts
01.2013 - Current
Asst. Manager
NAPA Auto Parts - Genuine Parts
01.2013 - 01.2013
No Degree -
Channelview High School