JOANNA TURNER
McLoud,OK
Summary
Highly skilled Business Assistant / Accounts Receivable enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills.
Overview
14
14
years of professional experience
Work History
A/R Specialist
Absentee Shawnee Tribal Health
05.2023 - 09.2025
- Managed accounts receivable processes to ensure timely payments and reduce outstanding balances.
- Analyzed financial data to identify discrepancies and implement corrective actions.
- Coordinated with cross-functional teams to streamline invoicing procedures and enhance accuracy.
- Led initiatives to improve collection strategies, resulting in increased cash flow.
A/R Supervisor
Citizen Potawatomi Nation Health Services
10.2019 - 04.2023
- Ensures billings and receivables are correctly processed in a timely manner.
- Addresses and corrects any discrepancies in accounts or billings.
- Serves as a liaison between clients and clerks to negotiate acceptable payment plans.
- Refers overdue accounts to collections.
- Knowledge of RPMS, Moonwalk, Dentrix.
- Knows word, excel.
Domestic Violence Advocate
CPN House of Hope
11.2018 - 10.2019
- Respond to callers accessing the 24-hour hotline and provide services.
- Provide information and resources to victims of domestic violence and their children.
- Complete telephone intake with women requesting shelter.
- Complete shelter intake and other related forms.
- Provide/arrange transportation for clients.
- Assist in the care and maintenance of the shelter.
- Assist in operations requested by management.
- Record and complete statistics as required.
- Perform related duties as required and/or deemed necessary by management.
Business Assistant/ Chairside Assistant/ Trainer
My Dentist
10.2011 - 02.2017
- Provide Training to all areas of staff at new office locations.
- Worked Accounts Receivable, Payroll, Compliance and Protocols.
- Management of Scheduling and Patient Flow for Multiple Doctors.
- Implemented Billing and Collection Processes, Verification of Insurance Eligibility, Prior Authorization and Claim Submission.
- Developed End of Day/Month reports: Excel Spreadsheets: Dentrix/QSI Software.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Worked closely with patients before, during and after dental procedures.
- Developed and implemented individualized dental care plans for patients.
- Maintained clear, organized dental records and reports.
Education
Associate of Science -
OSU
Oklahoma City, Ok05.2017
Dental Assistant - Chair-side Assisting
Metro Tech
Oklahoma City, Ok12.1993
Skills
- Payment plans
- Client communication
- Customer account reconciliation
- Invoice processing
- Multitasking and organization
- Attention to detail
- Problem-solving
- Customer service
Timeline
A/R Specialist
Absentee Shawnee Tribal Health
05.2023 - 09.2025
A/R Supervisor
Citizen Potawatomi Nation Health Services
10.2019 - 04.2023
Domestic Violence Advocate
CPN House of Hope
11.2018 - 10.2019
Business Assistant/ Chairside Assistant/ Trainer
My Dentist
10.2011 - 02.2017
Associate of Science -
OSU
Dental Assistant - Chair-side Assisting
Metro Tech
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