Joanna Verdin
Littlerock,CA
Summary
Resourceful Patient Coordinator with 20 years of experience in medical offices, utilizing medical terminology and EMR systems to ensure seamless patient care. Proficient in medical billing, insurance verification, and data entry. Microsoft teams, verifier for cash handlers. Fluent in English and Spanish.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Workers Compensation Benefit Coordinator
Southern California Orthopedic Institute
Van Nuys, CA
04.2013 - Current
- Collaborated with medical staff to ensure seamless coordination of care for patients
- Ensured compliance with privacy regulations such as HIPAA when handling sensitive patient information
- Maintained a high level of professionalism and confidentiality in all interactions with patients and their families
- Assisted in obtaining authorizations for medical procedures or referrals as required by insurance providers
Patient Benefits Specialist
Southern California Orthopedic Institute
04.2013 - Current
- Responsible for processing charging codes for billing realted to Physical and Occupational therapy for all Crm locations and corrected fee ticket errors
- Resolved and researched Patient inquires regarding health insurance and benefits
- Worked well with different colleagues to address challenges and solve problems collaboratively
- Used good judgment to help solve problems
- Maintained great working ethics with co-workers and management
- Answered telephone calls to provide information, take messages and set up appointments
- When asked to assist in coverage for Crm reception, MRI Dept or Interpreting, greeted guests promptly and consistently set professional tone with friendly assistance
Patient Service Representative
Lakeside Medical Group
Burbank
06.2009 - 04.2013
- Receptionist for Gastroenterology, Podiatry and Allergy department
- Confirmed and scheduled patient appointments and Procedures
- Assisted medical records department retrieving previous records
Receptionist
Facey Medical Group
Mission Hills
08.2006 - 06.2009
- Reception for Allergy and Orthopedic Doctors
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Generated professional invoices compliant with financial regulations
- Accepted incoming mail and routed to appropriate staff
Receptionist/PT/OT Aide/Billing assistant
Southern California Orthopedic Institute
Van Nuys
01.2001 - 10.2006
- Performed data entry, scheduling and telephone administrative duties
- Physical and Occupational Therapy Aide, assisted Therapist with patient's and traveled to other facilities to cover when needed
- Assisted billing department with fee ticket charge entry
- Assisted medical records with chart filing and responsible for set up for daily work flow.
- Observed patient's during treatments to compile progress data and reported findings to therapists
- Maintained equipment through regular inspections for functionality and cleanliness
- Demonstrated correct equipment and exercise routines as part of detailed patient instruction
Receptionist/PT and Chiropractor Aide
Premier Medical Group
Panorama City
07.1999 - 01.2001
- Receptionist for Psychiatrist, Orthopedic and Physical and chiropractor department
- Performed data entry, scheduling and telephone administrative duties
- Collected specimens from patient's in rooms for surgical procedures
- Cleaned, sanitized and maintained department equipment and work areas according to facility standards
- Demonstrated correct equipment and exercise routines as part of detailed patient instruction
- Kept treatment supplies stocked and organized to meet the expected patient demands
- Coordinated the schedules of the physical therapy team and scheduled new patient appointments
- Observed patient's during treatments to compile progress data and reported findings to therapists
Education
Medical Assisting - Medical assistant
Modern Technology School
North Hollywood, CA01-2000
High School - undefined
San Fernando High School
San Fernando, CA06-1998
Skills
- Bilingual
- Worker Compensation
- Health insurance verification
- Medical terminology
- Customer issue escalation
- Medical billing
- Attention to detail
- Medical Records
- Data entry
- Assisting medical staff
- Physical/Occupational Therapy Aide
Certification
- MEDICAL ASSISTANT
- Modern Technology College
- January 2000
- Medical Assistant Program
Languages
Bilingual
English
English/Spanish - Fluent
Timeline
Workers Compensation Benefit Coordinator
Southern California Orthopedic Institute
04.2013 - Current
Patient Benefits Specialist
Southern California Orthopedic Institute
04.2013 - Current
Patient Service Representative
Lakeside Medical Group
06.2009 - 04.2013
Receptionist
Facey Medical Group
08.2006 - 06.2009
Receptionist/PT/OT Aide/Billing assistant
Southern California Orthopedic Institute
01.2001 - 10.2006
Receptionist/PT and Chiropractor Aide
Premier Medical Group
07.1999 - 01.2001
High School - undefined
San Fernando High School
Medical Assisting - Medical assistant
Modern Technology School
Additional Information
Authorized to work in the US for any employer