Ruth Santos
Phoenix,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Receptionist/ Legal Assistant/ Workers Compensation Jr Paralegal/ Intake
Nunez Law Firm
Phoenix, AZ
12.2021 - 03.2025
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Opened, sorted, named, uploaded, and distributed mail.
- Opened claims.
- Requested medical records and police reports, faxed documents, created files, and uploaded documents to the law firm system.
- Scanned physical files once the case was closed.
- Assisted with translation between clients and the paralegal/attorney.
- Assisted with cases from the beginning.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- I was on call from December 2022 to March 11, 2025.
F.A.C.E Coordinator
Roosevelt School District
Phoenix, AZ
07.2019 - 07.2021
- Assisted with parent recruitment and parent involvement.
- Planned meetings, conferences, and workshops.
- Taught and conducted classes for parents.
- Assisted in the school office with answering phone calls, greeting and assisting parents, families, students, and staff.
Secretary/Admin Assistant
Roosevelt School District
Phoenix, AZ
07.2019 - 07.2021
- Screened and greeted each person before letting them on campus.
- Answered and transferred phone calls.
- Maintained a record of the school budget and current balance of funds.
- Ordered supplies and materials.
- Opened, sorted, and distributed mail.
- Created and organized files.
- Maintained a calendar of appointments for the Principal.
- Translated in meetings between guardians and teachers/Principal.
- Maintained a clean office and made sure everything was in order.
- Miscellaneous
Customer Sales Rep
Victoria Secret
Tempe, AZ
11.2018 - 04.2021
- Answered phone calls.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated the register, handled cash, and processed credit card transactions.
- I counted the cashier drawers at the end of my shift.
Customer Service Rep for Nike.com
24-7 Intouch Center
Mesa, AZ
04.2017 - 12.2017
- Answered a large number of calls.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted consumers by updating their accounts, placing orders for them, canceling orders, and searching for a particular item that they wanted.
Cashier
Walgreens
Phoenix, AZ
06.2016 - 04.2017
- Money handling, greeting customers, stocking shelves, and translating for both customers and staff.
- Taught customers how to use the photo scanners, and developed film rolls.
- I was advised on beauty product purchases and met sales goals regularly.
- Closed and counted money drawers at the end of employees' shifts.
Violations Processor
American Traffic Solutions
Mesa, AZ
08.2015 - 06.2016
- Organized incoming mail by clients.
- Counted and opened all incoming, received correspondence.
- Reviewed and categorized tickets, filed customer information, and rerouted mail to other departments.
- Scanned information into the database and verified the data entry.
Front desk receptionist
Staffing Agency Companies
Phoenix, AZ
04.2015 - 08.2015
- Answered incoming calls, transferred calls to appropriate agents
- Updated/inputted customer demographics into the computer system
- Greeted and assisted clients in filling out appropriate paperwork
- Made copies of applications and filed all paperwork for the office
Cashier, Cosmetics Beauty Adviser, Photo Specialist
Walgreens
Phoenix, AZ
12.2014 - 04.2015
- Money handling, greeted customers, stocked shelves, translated for both customers and staff.
- Taught customers how to use the photo scanners and developed film rolls.
- Advised in beauty product purchases and met sales goals regularly.
- Closed and counted money drawers at the end of employees shifts.
Auto Insurance Sales Representative
Best Buy Insurance
Phoenix, AZ
09.2014 - 12.2014
- Provided auto insurance quotes over the phone and face to face.
- Greeted customers, reviewed clients auto policies and scanned them into the computer.
- Called and verified customer information, took photos of customers vehicles for insurance purposes.
- Money handling and great team player.
Education
Associate of Arts - Criminal Justice
Phoenix College
PhoenixBachelor of Arts - Criminal Justice
Phoenix College
PhoenixSkills
- Excellent customer service skills
- Bilingual
- Case management
- Critical thinking
- Effective communication
- Conflict resolution
- Data entry
- Reliable
References
Available upon request
Accomplishments
- I am currently a board member for a non-profit organization.
Timeline
Receptionist/ Legal Assistant/ Workers Compensation Jr Paralegal/ Intake
Nunez Law Firm
12.2021 - 03.2025
F.A.C.E Coordinator
Roosevelt School District
07.2019 - 07.2021
Secretary/Admin Assistant
Roosevelt School District
07.2019 - 07.2021
Customer Sales Rep
Victoria Secret
11.2018 - 04.2021
Customer Service Rep for Nike.com
24-7 Intouch Center
04.2017 - 12.2017
Cashier
Walgreens
06.2016 - 04.2017
Violations Processor
American Traffic Solutions
08.2015 - 06.2016
Front desk receptionist
Staffing Agency Companies
04.2015 - 08.2015
Cashier, Cosmetics Beauty Adviser, Photo Specialist
Walgreens
12.2014 - 04.2015
Auto Insurance Sales Representative
Best Buy Insurance
09.2014 - 12.2014
Associate of Arts - Criminal Justice
Phoenix College
Bachelor of Arts - Criminal Justice
Phoenix College
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