JOANNA WAY
FARMINGDALE,NY
Summary
Assisted patients and clients in obtaining medications and understanding prescription instructions. Supported high-quality assurance and control standards during prescription filling. Maintained organized pharmacy environment to enhance workflow efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS pharmacy
08.2022 - 11.2025
- Resolved customer inquiries in-person and via telephone by facilitating order placements, navigating systems, and locating products.
- Managed inventory of labeled medications to ensure accurate record-keeping.
- Executed counting and labeling of prescriptions, ensuring accuracy in item identification and quantity.
- Facilitated collection of co-payments and full payments from customers.
Dsp
Ahrc Dsp
12.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
HHA
Gurwin Home Care
09.2015 - 08.2018
- Provided hospice care
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Resident care aid
The Bristal Assisted Living
09.2016 - 03.2018
- Acted as lead supervisor, overnight team duties and responsibility
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Medical assistance /General Education Diploma -
Plaza College
Pharmacy Technician - Pharmacy Technician
Nassau Community College
Garden City, NY05.2022
Skills
- Streamlined organizational workflows to enhance operational efficiency
- Assisted in accurate processing of Medicare and Medicaid claims Supported clients in understanding eligibility requirements and benefits Aided healthcare providers in enhancing documentation processes
- Supported pharmacists in optimizing medication management and enhancing patient consultation processes
- Directed team collaboration initiatives to enhance project outcomes
- Oversaw pharmacy records management processes to ensure adherence to regulatory compliance standards
- Managed inventory organization and shelf stocking processes to enhance product accessibility
- Established and managed quality assurance and control processes to ensure product excellence
- Managed prescription labeling processes to ensure compliance with regulations and accuracy standards
- Demonstrated advanced problem-solving skills to identify and address complex challenges
Certification
Pharmacy technician certification
Timeline
Pharmacy Technician
CVS pharmacy
08.2022 - 11.2025
Dsp
Ahrc Dsp
12.2021 - 04.2022
Resident care aid
The Bristal Assisted Living
09.2016 - 03.2018
HHA
Gurwin Home Care
09.2015 - 08.2018
Medical assistance /General Education Diploma -
Plaza College
Pharmacy Technician - Pharmacy Technician
Nassau Community College