Joanna Williams
Hammond,LA
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Online Grocery Manager
Walmart
Covington , LA
01.2022 - 02.2024
- Managed staff of 50 workers a day 25 grocery picker 25 dispensers clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Resolved customer complaints in a courteous and professional manner.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Conducted weekly meetings with staff members to discuss performance goals.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Ensured compliance with all health, safety, and sanitation regulations.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Inspected equipment regularly to ensure proper functioning of refrigeration units.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager's Assistant
Hibbetts Sports
Hammond, LA
01.2022 - 01.2023
- Developed and implemented efficient filing systems for all incoming documents.
- Created a comprehensive database of contacts to ensure quick access to client information.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Had to open the store count the safe do paperwork count register set the store up for open .
- I closed shifts by counting down register & safe cleaning duties were met cut lights lock doors and set alarm.
Stock Room Supervisor
Ross Dress 4 Less
Covington , LA
01.2021 - 12.2022
- Organized and maintained inventory levels in stockroom.
- Supervised a team of 15 stockroom employees, providing guidance and training on tasks.
- Monitored the accuracy of incoming shipments against purchase orders.
Southeastern Louisiana
Empire
Hammond, Louisiana
10.2019 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Provided guidance and support to team members when needed or requested.
- Maintained records of completed tasks including work orders and time sheets.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Verified each completed room against standard plans to maintain consistency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Was responsible for all housing unit
- Was responsible for each task being completed
- Was responsible for making sure breaks were taken
Education
High School Diploma -
Springfield High
Springfield La 05-2005
Skills
- Supply level management
- Inventory merchandising
- Store opening
- Task Delegation
- Display signage
- Fixture placement
- Retail knowledge
- Friendly and outgoing
- Active listener
- Space Planning
- Stock control
- Floor set design
- Pricing and Signage Updates
- Pricing and shelf labeling
- Markdown procedures
Timeline
Online Grocery Manager
Walmart
01.2022 - 02.2024
Manager's Assistant
Hibbetts Sports
01.2022 - 01.2023
Stock Room Supervisor
Ross Dress 4 Less
01.2021 - 12.2022
Southeastern Louisiana
Empire
10.2019 - 10.2021
High School Diploma -
Springfield High