Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Joanna Zagata

Joanna Zagata

Chicago Ridge,IL

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Good communication, multitasking and conflict resolution skills.

Proactive and goal-oriented with excellent time management. Committed to leveraging qualities to drive team success and contribute to organizational growth.

Hardworking and passionate, eager to learn new role. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Associate Banker

JPMorgan Chase
01.2005 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.

Assistant Branch Manager, Operations

JPMorgan Chase
06.2011 - 04.2015
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with established internal controls and policies.

Education

Bachelor of Arts - Elementary Education

Governors State University
University Park, IL
06-2011

Skills

  • Banking regulations
  • Cash oversight
  • Banking relationship management
  • Customer service
  • Branch operations
  • Know your customer
  • Developing customer relationships

Languages

Polish
Native or Bilingual

Interests

  • Crafting and DIY Projects
  • Country music
  • Enjoy cycling for overall physical and mental well-being
  • Attending sporting events for my children


Timeline

Assistant Branch Manager, Operations

JPMorgan Chase
06.2011 - 04.2015

Associate Banker

JPMorgan Chase
01.2005 - Current

Bachelor of Arts - Elementary Education

Governors State University

Similar Profiles

CREATE PROFILE
Joanna Zagata