Open To Work
JOANNA ZALDIVAR
Steward Health Care
Farmersville,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Vendor Management Manager (Remote)Credit Balance SpecialistFinancial Advocate
Work Type
Full Time
Location Preference
Remote
Important To Me
Team Building / Company RetreatsHealthcare benefitsWork-life balance
1
Language
19
years of professional experience
Professional with solid experience in vendor management, prepared to deliver impactful results. Skilled in procurement, inventory control, and supplier negotiation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and consistent, with keen understanding of market trends and client requirements.
Work History
Vendor Management Manager (Remote)
6 Years 9 Months- Managed vendor and supplier contracts, assigning tasks and clarifying deliverables to ensure alignment.
- Worked with vendors to troubleshoot and resolve issues by keeping track of open and pending IT requests.
- Led project meetings, ensuring that team members and vendors were kept informed, engaged and motivated.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Adjusted project scope and cost to implement effective change management processes, ensuring project relevance.
- Created team objectives and roles with specific goals outlined for each team member.
Credit Balance Specialist
10 Months- Managed to resolve insurance overpayment backlogs on claims over 365 days for private and government insurance providers to multiple clients.
- Successfully resolved patient refunds backlog for multiple clients within project timeline.
- Analyzed contracts, billing and collections to ensure accurate reimbursement to insurance providers and patients.
- Documented correspondence in RCM to track and resolve requests and issues, enhancing communication flow.
- Updated leadership and hospital on trends and strategies, facilitating informed decision-making.
Financial Advocate
3 Years 10 Months- Screened patients via phone to determine eligibility for government or county assistance programs, enhancing access to vital resources.
- Conducted screening interviews via phone to identify patients' eligibility to government or county assistance programs.
- Documented and gathered correspondences to process applications.
- Generated monthly data reports to inform Leadership and Hospital of charity write-off numbers, supporting financial decision-making.
- Recommended metrics and models based on observed trends to meet monthly goals.
Bilingual Phone Banker
3 Years 2 MonthsMember Services Associate
4 YearsEducation
High school diploma
Certification - Medical Coding and Billing
Associate in Arts
Skills
Vendor evaluation
Procurement management
Project Management
System Implementation
Issue resolution
Microsoft Office Suite
CRM Software
Microsoft office
Relationship management
Workforce Training
Staff Management
Medical Insurance
Insurance contract analysis
Vendor support management
Languages
Spanish
Native or Bilingual
Timeline
Vendor Management Manager (Remote)
Steward Health Care
11.2018 - 08.2025Read More
Credit Balance Specialist
FinThrive
01.2018 - 11.2018Read More
Financial Advocate
Conifer Health Solution
03.2014 - 01.2018Read More
Bilingual Phone Banker
Wells Fargo
01.2011 - 03.2014Read More
Member Services Associate
Sam's Club
12.2006 - 12.2010Read More
Tarrant County College
Associate in Arts
Read More
Collin County College
Certification from Medical Coding and Billing
Read More
Northwest High School
High school diploma
Read More