Julia L. Marple Layton

• Achieve effective recruitment and management of abstract vendors, enhancing vendor engagement. Implement national advertising campaigns to successfully attract vendors as required. Streamline communication processes by addressing phone calls and emails from both established and interested abstract vendors. Drive weekly and monthly meetings with management and other teams to identify and address business and personal needs. Improved vendor performance through comprehensive reviews and targeted coaching. Enhance vendor efficiency by training them on the company portal for search and invoice submissions. Manage two email accounts, providing timely responses to inquiries from the nationwide abstracting panel. Train and support onboarding of new team members and ensured continuity of operations during manager's absence. Strengthen collaboration with the notary vendor team to maintain updated credentials and facilitate password resets. Complete various additional tasks to support team objectives.

• Achieve improved client independence through comprehensive training in adult life skills, focusing on personal hygiene and self-care. Enable clients to effectively manage household tasks and financial obligations. Enhance client awareness of available public resources and life safety measures. Strengthen clients' time management and social skills. Foster appropriate behavior in various settings, including home, school (when in college) , and public spaces, through consistent reminders. Create tailored schedules and lists to support clients in meeting their daily living requirements.

• Achieved successful support for students with disabilities by partnering with regular and special education teachers to meet IEP goals. Enhanced learning experiences for multiple students through individualized and small group instruction in reading, writing, math, and other subjects. Secured safe transitions for students to classrooms and common areas, promoting a secure learning environment. Increased student focus and task adherence through proactive engagement strategies. Cultivated peer relationships by encouraging communication and collaborative play. Strengthened classroom dynamics by advising students on rule adherence and task management. Streamlined behavior tracking and clerical responsibilities within the special education department.

• Oversaw support functions across district schools and departments. Managed attendance tracking, addressed phone and email communications, and executed data entry tasks. Facilitated clerical operations to enhance departmental efficiency.

• Led recruitment and management of abstract vendors, ensuring alignment with organizational goals. Developed and implemented national advertising strategies to attract and retain vendors. Oversaw communication channels, optimizing interactions with established and prospective vendors. Directed weekly and monthly meetings with vendor management and cross-departmental teams to align on strategic objectives. Analyzed quarterly and bi-annual reports to drive improvements in turnaround times, fees, and order distribution. Assessed vendor profiles, delivering targeted coaching to boost performance. Compiled and disseminated weekly aging reports to key outsourced vendors. Reviewed team communication channels to maintain compliance with vendor requirements. Trained and mentored new team members on communication protocols, ensuring seamless documentation submissions. Executed additional responsibilities to support organizational objectives.

• 2024-2026 Oversaw the team operations to boost productivity and efficiency. Fostered partnerships with recording vendors, leading to streamlined document management workflows. Guided clients in recognizing discrepancies in document preparation, enhancing overall accuracy. Analyzed reports and managed spreadsheets to monitor recording correction statuses. Partnered with outsourcing agents, abstractors, and county offices to ensure timely access to recording information. Aligned strategic objectives during monthly meetings with recording vendors.
• Oversaw post-closing document reviews to confirm accuracy of signatures and information. Guided closing agents and outsourcing teams in addressing discrepancies. Informed key parties of any issues to facilitate smooth operations.

Achieved timely processing of title insurance policies for banking and REO division. Enhanced accuracy in proofreading and issuance of owner and title insurance policies for title policy department. Developed comprehensive training program for new team members on title insurance policy issuance.

Executed proofreading and issuance of owners and title insurance policies, maintaining high standards of quality and detail.

Resolved issues efficiently by marking problem files for team intervention with bank or customer. Enhanced team capabilities through effective training of new members on title insurance policy processes. Established a training manual that serves as a valuable reference for departmental operations.

Title Clearing Agent – REO Division (last three months of employment). Obtained payoff information for liens against customers. Called lienholders, attorneys, tax offices, etc., to verify if liens were paid off