Julie Simonson
Minneapolis,MN
Summary
I have fluent office skills with Microsoft Word, Excel, and Outlook. I am used to multi-tasking and handling several things at one time. I have technical skills from a previous role as a Desktop Technician in Information Technology, in which I also managed and maintained the printer fleet. I feel I am a detail-oriented person and a courteous individual. I enjoyed procurement in the Vendor Management role. I feel I adapt well to change.
Overview
28
28
years of professional experience
Work History
Vendor Management Coordinator
Western National Insurance Company
07.2021 - 08.2022
- Procured IT Hardware and Software for the company. I worked with IT Leads and outside vendors to renew software & hardware annual renewals.
- I assisted with implementation of a contract software tool called Cobblestone. After implementation, I administered the contract software tool. My responsibilities were configuration changes, managing data, adding contracts, and scheduling and running reports for data.
- Received all invoices for Information Technology, an average of 80 to 100 per month. I coded them in reference to a chart from Accounts Payable and submitted them to AP for payment.
- Trained new employees and created documentation for procedures.
- Answered payment inquiries from outside vendors
- Worked with IT Leads on improving IT hardware procurement requests.
- I have excellent written communication skills with internal IT Leads and outside vendors.
IT Support Specialist
Western National Insurance Company
01.2001 - 07.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and software issues using proactive troubleshooting techniques.
- New user administration. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process. Also, decommissioned terminated employees.
- Managed inventory and Procured IT hardware & software
- Managed recycling of IT Hardware
- Managed an ITAdmin email in box for renewals of hardware and software.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Managed and maintained a printer fleet.
- I was praised by co-workers that I was detail oriented.
Commercial Lines Underwriting Assistant
Western National Insurance Company
08.1996 - 01.2001
- Assisted the Senior Underwriter by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Presented new insurance customers with insurance quotes for Boiler & Machinery policies.
- I worked in the Boiler & Machiney division, so I took calls from customers and scheduled boiler inspections with our Boiler Engineers.
- Calculated monthly fees for Boiler Engineer inspections that were due to our customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Created documents for the Leads and Managers in the Boiler and Machinery department using Word and Excel.
Claims Clerical
Western National Insurance
06.1994 - 08.1996
- Provided clerical support to company employees by typing letters to the customer regarding their claim. Performed copying, faxing and filing documents as needed.
- Interacted with customers by phone or email to provide information.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
Education
High School Diploma -
Richfield High School
Richfield, MN06.1987
Skills
- Technical Knowledge
- Procurement and Inventory
- Office Equipment Management
- Maintenance Coordination
- Diligent Follow Through
- Friendly and Reliable
Gardening, Camping, Walking & Spending time with family.
I have a 50 foot garden in which I am growing a large variety of vegetables. I just canned 42 quarts of pickles recently.
Camping is such a relaxing hobby. I enjoy going for walks, taking in nature and sitting by the campfire.
I love spending time with family, just hanging out, talking and having a fun time together.
References
Name: Celeste Prairie
Cell phone: 651-238-4863
Email Address: cgprairie@yahoo.com
Works at Western National Insurance as a Call Specialist in the Customer Relationship Center
Years I have known her: 21 years
Name: Nancy Zellner
Cell phone: 952-913-1298
Email Address: nwatts@yahoo.com
Works at Epic Enterprises as a music instructor for individuals with disabilities
Years I have known her: 3 years
Name: Kenny Zellner
Cell phone: 612-810-7995
Email address: kenneth.zellner@wnins.com
Works at Western National Insurance as a Systems Technician II
Years I have known him: 28 years
Timeline
Vendor Management Coordinator
Western National Insurance Company
07.2021 - 08.2022
IT Support Specialist
Western National Insurance Company
01.2001 - 07.2021
Commercial Lines Underwriting Assistant
Western National Insurance Company
08.1996 - 01.2001
Claims Clerical
Western National Insurance
06.1994 - 08.1996
High School Diploma -
Richfield High School
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