Kimberly Morse
Spokane,Washington
Summary
Skilled associate underwriter specializing in renewal business retention, building strong agency relationships, and achieving company goals. Seeking a position as an Aviation Underwriter with QBE. Currently studying aviation and actively working towards obtaining a private pilot license to expand knowledge in all aspects of the industry. With over 16 years of prior employment at QBE, including 8 years of remote work, consistently exceeded both external and internal customer expectations. Experience in underwriting and rating primarily in commercial and agricultural business, with valuable insights into the aviation industry through ground school completion, passing the FAA written examination, accumulating flight hours with a CFI, and gaining exposure to aviation facilities such as FBOs and privately owned aircraft and airports.
Overview
22
22
years of professional experience
Work History
Associate Underwriter
Western National Insurance Company
05.2022 - Current
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Strengthened relationships with brokers and agents, fostering long-term partnerships and generating new business opportunities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate policy information.
- Improved underwriting efficiency by streamlining processes and implementing best practices.
- Demonstrated strong attention to detail, thoroughly reviewing policy documents for accuracy and completeness before issuance.
- Promoted a culture of continuous improvement within the team, sharing best practices and encouraging open communication among colleagues.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Underwriting Assistant
QBE Insurance
07.2021 - 05.2022
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
Real Estate Broker
Windermere Real Estate
01.2017 - 07.2021
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Rating Technician
QBE
04.2005 - 07.2016
- Corresponds with underwriter to obtain information/inform them of account status or changes
- Process renewals, endorsements and other transactions within scope of authority
- Knowledgeable of Ag and Commercial policy forms and coverage's
- Review and verify customer property and information on insurance applications and policies
- Transcribe data to worksheets and enter data into computer for us in preparing documents and adjusting accounts
- Examine letters from policy holders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Underwriting Assistant
QBE
04.2002 - 04.2005
- Complete pre-renewal reviews according to authority level including pricing
- Policy risk documentation and retrieval of required underwriting information
- Assess Insurance to value buildings/general risk based on protection classes/other risk factors
- Correspond with agencies to acquire needed underwriting information to process quotes and policy change requests.
Education
Business Administration/Operations Management -
Gonzaga University
Associates of Arts and Science -
Spokane Community College
Associate of Arts -
Spokane Community College
No Degree - Private Pilot Ground School
Northwest Flight Service
Spokane Valley, WA03.2023
Skills
- Underwriting guidelines
- Agent support
- Policy Review
- Teamwork and Collaboration
- Policy renewal
- Documentation
- Quote Preparation
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
Professionaldesignations
- Associate Underwriting (AU)
- Associate Insurance Services (AIS)
- Associate General Insurance (AINS)
Attributes
17 years experience in Commercial lines insurance. Able to work effectively and efficiently in a fast-paced work environment with a high degree of determination and attention to detail. A hard worker who is confident, reliable and determined to get the job done on time. A respectful, conscientious and loyal employee with strong communication and team building skills.
Timeline
Associate Underwriter
Western National Insurance Company
05.2022 - Current
Underwriting Assistant
QBE Insurance
07.2021 - 05.2022
Real Estate Broker
Windermere Real Estate
01.2017 - 07.2021
Rating Technician
QBE
04.2005 - 07.2016
Underwriting Assistant
QBE
04.2002 - 04.2005
Business Administration/Operations Management -
Gonzaga University
Associates of Arts and Science -
Spokane Community College
Associate of Arts -
Spokane Community College
No Degree - Private Pilot Ground School
Northwest Flight Service
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