Joanna Zapata
Houston
Summary
Results-oriented Curbside Shopper specializing in order fulfillment and customer service excellence. History of effective team collaboration and training initiatives that elevate shopping experiences. Committed to optimizing workflows and achieving high customer satisfaction rates.
Overview
7
7
years of professional experience
Work History
Curbside Shopper
H-E-B Texas Grocery
Houston
01.2020 - Current
- Executed efficient order fulfillment processes to enhance customer satisfaction.
- Collaborated with team members to coordinate delivery schedules effectively.
- Trained new team members on best practices for order picking and customer service.
- Developed strategies to enhance the curbside shopping experience for customers.
Customer Service Representative
Academy Sports + Outdoors
Spring
11.2018 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Child Education
Lone Star College
Houston, TXSkills
- Child development
- Lesson planning
- Customer service
- Team collaboration
- Employee training
- Order fulfillment
Languages
English
Professional
Spanish
Limited
Timeline
Curbside Shopper
H-E-B Texas Grocery
01.2020 - Current
Customer Service Representative
Academy Sports + Outdoors
11.2018 - 01.2020
Associate of Science - Child Education
Lone Star College