Joanna Martinez Garcia

Provided guidance, support, and education to individuals seeking assistance with accessing available resources within the community. Evaluated risk to client or others by gathering information and conducting assessments. Developed treatment plans to help clients build self-confidence and resilience. Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently. Established strong professional relationships with community partners, ensuring seamless referrals and access to appropriate resources for clients in need. Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly. Developed resources for clients in need, connecting them with community services and programs that best suited their situation.

Examined merchandise and took inventory to identify items to be reordered and replenished. Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry. Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement. Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences. Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Efficiently was able to multi-task in a very busy and fast paced environment. Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans. Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary. Assisted with routine checks and diagnostic testing by collecting and processing specimens

Empowered patients through education on self-management techniques for chronic conditions such as diabetes, hypertension, and etc. Improved patient experiences by efficiently managing appointments and maintaining organized medical records with accurate documentation of medical histories, vital signs, and medications. Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas. Performed clerical duties, such as word processing, data entry, answering phones and filing

Collected pertinent data and calculations to aid physician in interpreting results.

Perform EKGs and report abnormal findings to providers

Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Initiation of cardiac event monitors. Called and faxed pharmacies to submit prescriptions and refills. Assist providers with TeleMedicine rural patient visits. Oriented and trained new staff on proper procedures and policies. Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients. Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions. Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.

Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs

Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained financial accuracy by collecting deposits, fees and payments

Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and insurance eligibility. Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.