Joanna Viel Dote
1052 W 9th Street Tracy,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dollar Tree
08.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Restaurant Receptionist/Cashier
Jin Hero Food Ventures Inc.
02.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Guide the visitor to their table and presenting of restaurant's menu.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept reception area clean and neat to give visitors positive first impression.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Wave them goodbye with a smile.
Restaurant Server
Jin Hero Food Ventures Inc.
02.2019 - 06.2020
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BS Information Technology
Informatics International College
No Degree - Cookery
University of Perpetual Help System Delta
01.2018
Skills
- Greeting guests
- Service prioritization
- Time Management
- Hospitality service expertise
- POS Systems
- Performance Improvement
- Multitasking
- Professional Appearance
Timeline
Sales Associate
Dollar Tree
08.2024 - Current
Restaurant Receptionist/Cashier
Jin Hero Food Ventures Inc.
02.2019 - 06.2020
Restaurant Server
Jin Hero Food Ventures Inc.
02.2019 - 06.2020
No Degree - Cookery
University of Perpetual Help System Delta
BS Information Technology
Informatics International College
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