Summary
Overview
Work History
Education
Skills
Timeline
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Joannda DiOrio

Philadelphia,PA

Summary

I am a team player who is diligent and has excellent organizational skills. While obtaining the ability to manage multiple projects at once with high accuracy. All with keeping in mind the best interest of both Staff and clientele.

Overview

2
2
years of professional experience

Work History

Home Health Aide

Patriot Home Health Care
01.2023 - Current
  • Provided direct personal care and administrative services to clients.
  • Urged patients to engage in healthy physical activity to aid in mood enhancement and overall wellness.
  • Routinely checked the pulse, temperature, and blood pressure of the clients to keep an eye on their health.
  • As directed by the client, performed laundry, grocery shopping, and other light housekeeping tasks.
  • Travelled to clients' homes to finish providing healthcare services and encourage care continuity.

Home Health Aide

Vital Support Home Health Care
02.2022 - Current
  • Assisted clients with personal care and administrative tasks directly.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature, and blood pressure checks.
  • Performed laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
  • Developed and implemented care plans for clients.
  • Constructed cognitively stimulating activities.
  • Improved patients' comfort with massage and application of topical treatments.
  • Trained new staff members on best practices for home health care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Scheduled and coordinated medical appointments.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Transported clients for medical and personal outings.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Provided mobility assistance such as walking and regular exercising.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Receptionist

PGB Home Health Care Agency
06.2021 - 10.2022
  • Used software spreadsheets to keep track of important data and used the data to run reports or create graphs.
  • Collected messages and distributed them to team members and managers to promote open communication and excellent customer service.
  • Maintained, organized, and updated data in computer databases.
  • Directed calls in accordance with the central phone system that I answered.
  • Answer general questions, gathered information about the nature of the visit, and directed customers to specific offices with a friendly greeting.
  • Interacted with personnel from professional services, contractors, and vendors to get orders, direct activities, and give instructions.
  • Sorted, received, and dispersed correspondence in the mail between employees and departments.
  • Processed transactions, collected payments of the type, and updated pertinent records.
  • Resolved issues and complaints from customers.
  • Managed cash transactions and accurately.
  • recorded sales and payments.
  • Maintained client and company information's confidentiality.
  • Managing my assignments independently with sound judgment and ability to think critically.
  • Notified clients, updated client records, and confirmed appointments.
  • By copying, faxing, and filing documents, provided clerical assistance to company employees.
  • Greeted customers and visitors with professionalism and provided helpful, friendly assistance.
  • Kept the reception area tidy to make a good first impression for visitors.

Education

Associate Degree - Nursing

Community College of Philadelphia
Philadelphia, PA

Skills

  • Safety Behaviors
  • Wellness Support
  • Daily Charting
  • Medical Reminders
  • Family Support and Instruction
  • Healthcare Education
  • Customer Satisfaction
  • Customer and Client Relations
  • Verbal and Written Communication
  • Greet Guests
  • Time Management
  • Telephone Skills
  • Meeting Preparation
  • Customer Service
  • Strategic Planning
  • Active Listening
  • Critical Thinking
  • Organization Skills
  • Spreadsheet Tracking
  • Google Drive
  • Microsoft Outlook
  • Organization and Efficiency
  • Data Inputting
  • Maintain Security
  • Appointment Confirmation
  • Making Appointments
  • Call Transfers
  • Answer Telephone Calls
  • Appointment Booking
  • Judgment and Decision-Making
  • Coordination
  • Developing Client Trust
  • Documentation
  • Microsoft Windows
  • Microsoft Office
  • Microsoft Excel
  • Schedule Management
  • Reminder Calls
  • Prioritization

Timeline

Home Health Aide

Patriot Home Health Care
01.2023 - Current

Home Health Aide

Vital Support Home Health Care
02.2022 - Current

Receptionist

PGB Home Health Care Agency
06.2021 - 10.2022

Associate Degree - Nursing

Community College of Philadelphia

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Joannda DiOrio