Joanne Ambroise
Weymouth,MA
Summary
Detail-oriented healthcare administration professional with experience in patient services, data management, and operational support. Skilled in improving workflow efficiency and ensuring compliance with healthcare regulations. Seeking to contribute to high-quality patient care through strong organizational and analytical skills.
Overview
18
18
years of professional experience
Work History
Gamma Knife Manager/Administrative Coordinator
Tufts Medical Center
Boston, MA
08.2022 - Current
- Led operational efficiency initiatives to streamline patient care processes.
- Created detailed charts for neurosurgeon on a weekly basis, facilitating informed decision-making during clinic sessions.
- Managed daily operations and scheduling of gamma knife radiation treatments to ensure efficient workflow.
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated daily administrative tasks, including printing and distributing program flyers and family education packets.
- Implemented quality assurance measures to improve patient satisfaction scores consistently.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Facilitated meetings for providers and staff to discuss new policies and procedures, ensuring alignment and clarity.
Licensed Pharmacy Technician/Inventory Specialist
CVS Pharmacy
Boca Raton, FL
06.2013 - 11.2019
- Assessed patient needs and provided tailored drug information and health care product recommendations.
- Managed accurate distribution of prescribed medications to ensure patient safety and compliance with regulations.
- Conducted regular audits to ensure accuracy of daily, weekly, and monthly inventory records.
- Executed meticulous checks and documentation of medication order receipts to maintain compliance and accuracy.
- Performed thorough assessments of expired medications on a monthly basis to ensure adherence to safety regulations.
- Mentored new technicians, providing guidance and support to foster their professional growth.
- Achieved efficient operations through effective phone handling, organized inventory management, and streamlined cash register processes.
- Ensured absolute accuracy and precision in all tasks to uphold patient health and safety.
Receptionist
Family Health Care Services
Delray Beach, FL
01.2008 - 09.2018
- Facilitated a welcoming environment for patients, prioritizing their well-being and addressing individual care requirements.
- Assisted in organizing files and charts. Scheduled appointments for team members. Duplicated documents as needed.
- Assisted clients by contacting insurance companies to verify eligibility. Researched insurance eligibility through online platforms to support client needs.
- Executed translation of English content into Haitian Creole, ensuring linguistic accuracy and cultural relevance.
Internship
Skyemed Home Health Services/Compounding Pharmacy
Pompano Beach, FL
02.2014 - 05.2016
- Assisted pharmacists by shadowing daily operations and executing minor tasks.
- Supported daily shipping operations and facilitated patient interactions. Acquired proficiency in computer software to enhance workflow efficiency.
- Conducted regular audits of medication stock to guarantee accurate records and timely availability for patient needs.
Financial Aid/Registration
Palm Beach State College
Boca Raton, FL
11.2011 - 08.2012
- Provided guidance on financial aid processes to enhance understanding for students and parents.
- Assisted with phone inquiries, coordinated appointment schedules, and organized document filing.
- Designed and implemented student-friendly seminars to enhance familiarity with FAFSA website functionalities.
- Managed and finalized assigned projects and tasks to ensure timely completion and quality standards.
Education
Bachelor of Science - Public Health
Massachusetts College of Pharmacy & Health Sciences
Boston05-2028
Bachelor of Science - Health Sciences, Minor in Psychology
Florida International University
Miami, FL05-2016
Associate of Arts - Biology
Palm Beach State College
Boca Raton, FL05-2012
Skills
- Communication
- Dependability
- Interpersonal Abilities
- Organizational Skills
- Computer/Technical Literacy
- Positive Attitude
- Healthcare Operations
- HIPAA Compliance
- Electronic Health Records (EHR/EMR)
- Data Analysis (Excel, reporting tools)
- Scheduling & Workflow Optimization
- Team Leadership
Timeline
Gamma Knife Manager/Administrative Coordinator
Tufts Medical Center
08.2022 - Current
Internship
Skyemed Home Health Services/Compounding Pharmacy
02.2014 - 05.2016
Licensed Pharmacy Technician/Inventory Specialist
CVS Pharmacy
06.2013 - 11.2019
Financial Aid/Registration
Palm Beach State College
11.2011 - 08.2012
Receptionist
Family Health Care Services
01.2008 - 09.2018
Associate of Arts - Biology
Palm Beach State College
Bachelor of Science - Public Health
Massachusetts College of Pharmacy & Health Sciences
Bachelor of Science - Health Sciences, Minor in Psychology
Florida International University