Joanne Bagley
Spencerport,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Seasonal Beverage Cashier and Stocker
MAHAN Liquor Store
Brockport, NY
10.2024 - 12.2024
- Maintained accuracy in processing transactions via point-of-sale systems.
- Enhanced shopping experience by addressing customer product inquiries.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Trained new cashiers on procedures, improving team productivity and service quality.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Consignor
Ronald McDonald House Charities
Rochester, NY Strong Hospital
11.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Census Enumerator
US Census Bureau
Rochester, NY
05.2020 - 10.2020
- Conducted in-person interviews to collect accurate demographic data from households.
- Ensured compliance with data privacy regulations during information collection processes.
- Trained and mentored new enumerators on effective surveying techniques and best practices.
- Analyzed collected data for consistency, identifying discrepancies for correction prior to submission.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
SALES/MARKETING MANAGER
Gables of Brighton Senior Living Community
S. Clinton Ave Rochester, NY
12.2018 - 03.2019
- Peregrine Senior Living Communities
- Maintain or improve upon occupancy level and revenue production of the community. Execute Marketing and Business plans to manage the sales process and complete all activities required for a sale. Assist management with resident retention. Partners with executive management to develop and execute marketing plans to achieve goals.
- Responds promptly to internet and phone calls inquires to conduct initial communication. Completes weekly follow up calls, letters, and appointments.
- Keeps management abreast of status of all prospective move-ins. Tracks and records pre-residency steps to facilitate closings.
- Develop and executes business development and marketing plans.
- Ability to make independent decisions.
- Ability to cooperate with other personnel.
MARKETING and SALES DIRECTOR
MARK IV/WATERMARK RETIREMENT COMMUNITY
Rochester, NY
01.2006 - 01.2018
- I have been the Marketing and Leasing Manager and Director for Senior Living Communities for the past 13 years. I have developed, executed, and managed a comprehensive marketing plan, and identified targeted markets. Through my communicating with customers, management, internal departments, I coordinated overall marketing efforts in accordance with corporate goals. I've implemented an Outreach program to develop community relationships and awareness, including playing an integral role in development of promotional activities. I have proactively directed employees toward customer service goals.
- Selected Contributions:
- I have improved occupancy level and revenue production in communities.
- I am the top producer of 9 communities. Highest percentage of phone to appointment, and appointment to lease.
- Exceeded business goal by propelling overall market share.
- Mentored new sales associates.
- Sales Director with 13 years experience with Senior Independent Living Communities.
- Highest conversion ratio of sales calls to appointments, appointments to leases over 8 other communities.
- Absolutely loves working with seniors and families.
- PERSONNEL SPECIFICATIONS:
- Executes and is responsible for all sales and marketing of community
- Oversees community sales and marketing efforts
RETAIL MERCHANDISER
HERSHEY FOODS CORPORATION
Hershey, PA
01.1999 - 01.2004
- A Field Base position. I managed a wide range of marketing tools, including promotional materials, and merchandising incentive programs. Maintained communication with management to ensure marketing activities aligned with business goals. Actively mentored new sales associates providing leadership and direction.
- Selected Contributions:
- Successfully maintained and increased client base by implementing strategic customer-retention programs.
- Planned and led execution of new business accounts in assigned territory.
- Consistently won sales contests.
- Demonstrated effective and judicious use of funds within company guidelines.
- Participated in retail resets when required.
SALES MARKETING COORDINATOR
BEAU PRODUCTIONS
Rochester, NY
01.1994 - 01.1998
- Worked within a team environment to carry out a full range of marketing functions. Developed creative marketing plans to secure sponsorships and exhibitors. Provided direct support to Marketing Manager.
- Selected Contribution:
- Demonstrated immediate talents upon hire and excelled quickly to become recognized by management as key member of team.
- Identify potential sponsors and cold call to do presentations.
- Customize sponsor proposals and contracts.
- Prepare and manage accounts and invoices.
- Coordinate special activities during events.
- Responsible for fulfillment of sponsorship contracts.
- Increased prospects annually.
- Prepared post event evaluations of corporate sponsorships.
Education
High school diploma - Personal Public Relations
SUNY Brockport
Brockport, NYSkills
- Public Relations
- Account Management
- Communication skills
- Sales Experience (19 years)
- Digital Marketing
- Property leasing
- Event Planning
- Property management
- Business Development
- Management Experience (10 years)
- CRM Software (4 years)
- Sales (10 years)
- Salesforce (Less than 1 year)
- Door-to-Door Experience
- Marketing (10 years)
- Customer Service (10 years)
- Sales Management (4 years)
- Outside Sales
- Computer skills
- Fair Housing regulations
Certification
- Driver's license
- Present
Timeline
Seasonal Beverage Cashier and Stocker
MAHAN Liquor Store
10.2024 - 12.2024
Consignor
Ronald McDonald House Charities
11.2022 - 11.2023
Census Enumerator
US Census Bureau
05.2020 - 10.2020
SALES/MARKETING MANAGER
Gables of Brighton Senior Living Community
12.2018 - 03.2019
MARKETING and SALES DIRECTOR
MARK IV/WATERMARK RETIREMENT COMMUNITY
01.2006 - 01.2018
RETAIL MERCHANDISER
HERSHEY FOODS CORPORATION
01.1999 - 01.2004
SALES MARKETING COORDINATOR
BEAU PRODUCTIONS
01.1994 - 01.1998
High school diploma - Personal Public Relations
SUNY Brockport