Joanne Bagley
Spencerport
Summary
Sales Director with 13 years experience with Senior Independent Living Communities. Highest conversion ratio of sales calls to appointments, appointments to leases over 8 other communities. Absolutely loves working with seniors and families.
Overview
31
31
years of professional experience
Work History
Seasonal retail sales
Mahan Liquor Store
Brockport
10.2024 - 01.2025
- Assisted customers with product selections and inquiries.
- Managed merchandise displays to enhance store aesthetics.
- Processed sales transactions efficiently using point-of-sale systems.
- Restocked shelves to maintain product availability and organization.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to ensure satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
Patient Care Coordinator
Ronald McDonald House Charities, Inc
Rochester
07.2022 - 08.2023
- Monitored insurance verifications and facilitated pre-authorizations effectively.
- Communicated with patients to gather medical histories and update records.
- Assisted in resolving patient inquiries and concerns promptly.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Responded promptly to any emergency situations that arose within the facility.
- Completed insurance verifications and claim forms for patient intake and processing.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated with community resources to provide comprehensive support to patients.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Screened patients for eligibility for state, local and federal assistance programs.
- Developed and executed visual merchandising strategies for seasonal product displays.
- Collaborated with sales teams to align merchandise presentation with promotional campaigns.
- Managed relationships with store managers to enhance execution of merchandising plans.
- Organized product displays in accordance with corporate guidelines.
- Displayed promotional material such as signs and banners.
- Assisted customers in selecting appropriate merchandise for their needs.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Created visual displays to showcase products in interactive and engaging way.
- Inspected stores regularly for proper stocking and display of products.
- Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
- Managed merchandise returns and exchanges efficiently to minimize losses.
- Maintained a clean and organized retail environment to enhance shopping experience.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Helped customers locate desired items and assisted with carrying heavy loads.
US Government Census Worker
US Government
Rochester
06.2020 - 09.2020
- Conducted surveys to gather demographic information from residents.
- Assisted in training new staff on data collection procedures.
- Verified accuracy of collected data against established guidelines.
- Conducted door-to-door surveys to collect demographic information from residents.
- Explained survey purpose and procedures to participants clearly.
- Managed scheduling and logistics for survey appointments in assigned areas.
- Ensured assigned area was completed within established timelines.
- Read maps and located addresses to complete assigned forms via personal interview.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Assisted individuals in filling out applications or questionnaires.
SALES/MARKETING MANAGER
Gables of Brighton Senior Living Community
Spencerport
12.2018 - 03.2019
- Company Overview: Peregrine Senior Living Communities
- Maintain or improve upon occupancy level and revenue production of the community.
- Execute Marketing and Business plans to manage the sales process and complete all activities required for a sale.
- Assist management with resident retention.
- Partners with executive management to develop and execute marketing plans to achieve goals.
- Responds promptly to internet and phone calls inquires to conduct initial communication.
- Completes weekly follow up calls, letters, and appointments.
- Keeps management abreast of status of all prospective move-ins.
- Tracks and records pre-residency steps to facilitate closings.
- Develop and executes business development and marketing plans.
- Ability to make independent decisions.
- Ability to cooperate with other personnel.
- Peregrine Senior Living Communities
MARKETING and SALES DIRECTOR
MARK 1V/WATERMARK RETIREMENT COMMUNITY
Rochester
01.2006 - 01.2018
- Company Overview: Rochester, NY
- I have been the Marketing and Leasing Manager and Director for Senior Living Communities for the past 13 years.
- I have developed, executed, and managed a comprehensive marketing plan, and identified targeted markets.
- Through my communicating with customers, management, internal departments, I coordinated overall marketing efforts in accordance with corporate goals.
- I've implemented an Outreach program to develop community relationships and awareness, including playing an integral role in development of promotional activities.
- I have proactively directed employees toward customer service goals.
- Rochester, NY
- Selected Contributions:
- I have improved occupancy level and revenue production in communities.
- I am the top producer of 9 communities. Highest percentage of phone to appointment, and appointment to lease.
- Exceeded business goal by propelling overall market share.
- Mentored new sales associates.
- Sales Director with 13 years experience with Senior Independent Living Communities.
- Highest conversion ratio of sales calls to appointments, appointments to leases over 8 other communities.
- Absolutely loves working with seniors and families.
RETAIL MERCHANDISER
HERSHEY FOODS CORPORATION
Hershey
01.1999 - 01.2004
- Company Overview: Hershey, PA
- A Field Base position.
- I managed a wide range of marketing tools, including promotional materials, and merchandising incentive programs.
- Maintained communication with management to ensure marketing activities aligned with business goals.
- Actively mentored new sales associates providing leadership and direction.
- Hershey, PA
- Selected Contributions:
- Successfully maintained and increased client base by implementing strategic customer-retention programs.
- Planned and led execution of new business accounts in assigned territory.
- Consistently won sales contests.
- Demonstrated effective and judicious use of funds within company guidelines.
- Participated in retail resets when required.
SALES MARKETING COORDINATOR
BEAU PRODUCTIONS
Rochester
01.1994 - 01.1998
- Company Overview: Rochester, NY
- Worked within a team environment to carry out a full range of marketing functions.
- Developed creative marketing plans to secure sponsorships and exhibitors.
- Provided direct support to Marketing Manager.
- Rochester, NY
- Selected Contribution:
- Demonstrated immediate talents upon hire and excelled quickly to become recognized by management as key member of team.
- Identify potential sponsors and cold call to do presentations.
- Customize sponsor proposals and contracts.
- Prepare and manage accounts and invoices.
- Coordinate special activities during events.
- Responsible for fulfillment of sponsorship contracts.
- Increased prospects annually.
- Prepared post event evaluations of corporate sponsorships.
Education
High school diploma - Personal Public Relations
SUNY Brockport
Brockport, NYSkills
- Public Relations
- Account Management
- Communication skills
- Sales Experience
- Digital Marketing
- Property leasing
- Event Planning
- Property management
- Business Development
- Management Experience
- CRM Software
- Sales
- Salesforce
- Door-to-Door Experience
- Marketing
- Customer Service
- Sales Management
- Outside Sales
- Computer skills
- Fair Housing regulations
Timeline
Seasonal retail sales
Mahan Liquor Store
10.2024 - 01.2025
Patient Care Coordinator
Ronald McDonald House Charities, Inc
07.2022 - 08.2023
US Government Census Worker
US Government
06.2020 - 09.2020
SALES/MARKETING MANAGER
Gables of Brighton Senior Living Community
12.2018 - 03.2019
MARKETING and SALES DIRECTOR
MARK 1V/WATERMARK RETIREMENT COMMUNITY
01.2006 - 01.2018
RETAIL MERCHANDISER
HERSHEY FOODS CORPORATION
01.1999 - 01.2004
SALES MARKETING COORDINATOR
BEAU PRODUCTIONS
01.1994 - 01.1998
High school diploma - Personal Public Relations
SUNY Brockport