Joanne Baldino

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Manage day-to-day business operations

• Maintained high level corporate accounts for 20 years.
• Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Assist manager with all general office operations

• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Collected, handled and documented payments for travel services and associated feels.
• Worked closely with clients to understand unique needs and meet specific travel desires.