Joanne Blanchard
Largo,FL
Summary
Dynamic Operations Manager with a proven track record at Marshalls, excelling in team leadership and problem-solving. Enhanced customer satisfaction and employee retention through effective training and performance reviews. Spearheaded operational improvements, fostering a collaborative environment that drove accountability and boosted performance outcomes. Skilled in implementing standard operating procedures for efficiency.
Overview
35
35
years of professional experience
Work History
Operations Manager
Marshalls
Clearwater, Fl
08.2019 - Current
- Supported daily operations by coordinating schedules and resource allocation.
- Assisted in implementing standard operating procedures for efficient workflow.
- Learned safety protocols to ensure compliance across all operational activities.
- Collaborated with team members to resolve logistical challenges promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Group Leader
Payless ShoeSource Inc.
Gainesville, FL
04.1990 - 07.2019
- Led performance evaluations, identifying opportunities for staff development and operational improvements.
- Established training programs for new managers, fostering leadership skills and operational excellence.
- Monitored compliance with corporate policies and procedures, ensuring consistency across all locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
No Degree - Business
Joliet Junior College
Joliet, ILSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Marshalls
08.2019 - Current
Group Leader
Payless ShoeSource Inc.
04.1990 - 07.2019
No Degree - Business
Joliet Junior College