Joanne Blanchard
Largo,FL
Summary
Dynamic Operations Manager with a proven track record at Marshalls, excelling in team leadership and problem-solving. Enhanced customer satisfaction and employee retention through effective training and performance reviews. Spearheaded operational improvements, fostering a collaborative environment that drove accountability and boosted performance outcomes. Skilled in implementing standard operating procedures for efficiency.
Overview
35
35
years of professional experience
Work History
Operations Manager
Marshalls
08.2019 - Current
- Supported daily operations by coordinating schedules and resource allocation.
- Assisted in implementing standard operating procedures for efficient workflow.
- Learned safety protocols to ensure compliance across all operational activities.
- Collaborated with team members to resolve logistical challenges promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Group Leader
Payless ShoeSource Inc.
04.1990 - 07.2019
- Led performance evaluations, identifying opportunities for staff development and operational improvements.
- Established training programs for new managers, fostering leadership skills and operational excellence.
- Monitored compliance with corporate policies and procedures, ensuring consistency across all locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
No Degree - Business
Joliet Junior College
Joliet, ILSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Marshalls
08.2019 - Current
Group Leader
Payless ShoeSource Inc.
04.1990 - 07.2019
No Degree - Business
Joliet Junior College
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